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Daily CX updates for the Oracle EMEA CX partner community

Novia Systems France implements Oracle Sales Cloud in 6 weeks only!

Richard Lefebvre
CX Partners programs Director

Novia Systems, an IT Services Corporation, selected Oracle Sales Cloud for its own business and commercial
usage following a thorough analysis of all SFA solutions vendors.

Main selection criteria’s included:

  • The Oracle Sales Cloud
    Interface user friendlyness as well as the mobile application were seen as
    critical success factors for the user adoption
  • The capability to adapt the
    solution to the company’s existing processes thanks to its customization
    platform
  • The easiness to integrate
    with Microsoft Outlook
  • The rich out-of-the-box functionality, in particular a product catalog that addresses 100% of Novia
    Systems’s unique requirements
  • The quality of the reporting
    tools which allow an efficient management of the sales performance at each and
    every level.

While maintaining the legacy CRM which was planned to be
terminated in March, Novia Systems experts were given only one month to perform
functional and technical analysis in order to guarantee a go-live on April 1st.

As part of the Novia systems (Ex T-Systems) and EFFITIC
merger, this 50 users SFA project was involving the integration and the
migration of 2 existing systems. In order to meet the 6 weeks deadline, Novia
Systems gathered an internal team of 4 CRM and BI expert consultants, including
one consultant in charge of the integration and one for both the Change
Management and the end users training.

Besides the involvement of Novia Systems Executive Management
in the project, the team could also take benefit of an ad’hoc support of Oracle
Consulting Services. Overall, Novia Systems was capable to put together an
organization and a methodology which made possible to meet the targeted go-live
date and the business requirements.

The Oracle Sales Cloud solution fully addresses Novia
Systems’ requirements and expectations. Users benefit from an intuitive and
powerful application which enables them to update any sales information, even
when being on the road.

With this « 6 weeks only » project, the Oracle
partner Novia Systems has demonstrated its capability to successfully deploy
Oracle Sales Cloud while managing the project in the targeted time and budget.

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