Daily CX updates for the Oracle EMEA CX partner community

Next Oracle Service Cloud "Ask the Experts" webinars

Richard Lefebvre
CX Partners programs Director

We invite you to
register for upcoming Oracle Service Cloud Ask the Experts webinars:

September 30 @ 8 a.m. PST/11 a.m. EST - Community Self Service: Creating a
Seamless Self Service Support Experience

Matthew Lees, Community Product Manager, for an overview of Community Self
Service, the new set of community/forum/peer-to-peer support capabilities
introduced in the August 2015 release of Oracle Service Cloud. Learn about the
Community Self Service vision to bring customer conversations and knowledge
directly into the support site, on equal footing with “official” knowledge, and
the impact of this on customer experience as well as your own total cost of

this webinar, Matthew will cover:

  • The basics of Community Self Service
  • The value of having community as a native
    part of Oracle Service Cloud
  • How to plan for and build out a Community
    Self Service-enabled support site
  • Initial (August 2015) functionality and the
    Community Self Service road map

Register Now!

Wednesday, October 28th
@ 8 a.m. PST/11 a.m. EST - Sharpen Your Game: Tips for Using the Oracle
Service Cloud Community
@ bit.ly/OSVCcommunity

Erica (Leep) Anderson, the Oracle Service Cloud Community Manager, as she takes
you on a tour of the Oracle Service Cloud Community, a great resource for our
customers and partners.

this webinar, Erica will help you learn how to get the most out of the
Community. She’ll:

  • Give you a tour of the site
  • Show you how to get started, stay updated,
    and collaborate with your peers, partners, and the Oracle Service Cloud team
  • Share community guidelines, tips, and tricks
  • Answer your questions about Community
    resources and functionality

you’re a newbie getting your bearings with Oracle Service Cloud or you’re a
seasoned veteran looking for tips to sharpen your game, this is a great
opportunity to learn about the different resources available to help be
successful with Oracle Service Cloud solution.

Register Now!

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