OpenWorld 2016, we announced the Oracle Engagement Cloud, the new unified sales
and service cloud offering.
Engagement Cloud, introduced at Oracle OpenWorld 2016, augments the sales force automation
and modern sales performance management of Oracle Sales Cloud with key service capabilities, enabling
salespeople to offer services and enabling support agents to cross-sell
products. These unified sales and service capabilities set Oracle Engagement
Cloud apart by enabling a company to break down information barriers between
departments so that employees can have informed, one-stop interactions with
out Oracle CX new offering combining sales & service cloud capabilities here.