Nestlé Special. T won the
Customer Focus Golden Headset Award 2015 with its Oracle Service Cloud based project.
"With the implementation of Oracle cloud
solution, we were able to achieve a clear picture of the brand experience of
our members. All customer service tools have been integrated into a
system, without limiting ourselves for the future. To achieve greater
efficiency and automation budget terms and a greater customer focus, we have all
areas integrated into our new CRM solution, "says Pascal Monnier (Nestlé Special. T).
"The team has learned from big brother
Nespresso yet found its own, uncompromising client-focused Customer Service on
its feet. You can feel the people and you can feel the passion with which
make the tea specialists Special.T from tea drinkers tea enthusiasts.
Read the Special.T customer
Read the CMM Award report (German)