Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and...
Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store;...
Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to...
In this Forbes article, read how companies can become more successful at placing customers in thecenter of their business... At Oracle we’ve been on a 10-year...
In this Forbes article, read how companies can become more successful at placing customers in thecenter of their business... At Oracle we’ve been on a 10-year enterprise-wide journeytoward greater customer-centricity—and that has required a change in ourculture. What’s your journey’s story towards focusingmore on your customers?
In this Forbes article, read how companies can become more successful at placing customers in thecenter of their business... At Oracle we’ve been on a 10-year enterprise-wide journeytoward greater...
In this 3'25 YouTube video, different customers openly speak about their Oracle Sales Cloud (Fusion CRM SaaS) project. Worth watching!
In this article, Richard Beattie (Oracle EMEA SRM Director)arguesthat ROI is not the only measure for organizations considering their Socialstrategy.
Why should you integratesocial into your key sales, marketing, commerce and service processes for agreat customer experience? Find out howto get social success...
Why should you integratesocial into your key sales, marketing, commerce and service processes for agreat customer experience? Find out howto get social success from the latest edition of Oracle Customer Concepts Magazine here
Why should you integratesocial into your key sales, marketing, commerce and service processes for agreat customer experience? Find out howto get social success from the latest edition of...
Companies that fail to offer a great Customer eXperiencecan face declining customer satisfaction numbers and a poor service experiencethat can be amplified over...
Companies that fail to offer a great Customer eXperiencecan face declining customer satisfaction numbers and a poor service experiencethat can be amplified over #social channels. Here are 6 best practices forempowering the Customer Experience. What are your top tips for a great CX? Read the articlehere
Companies that fail to offer a great Customer eXperiencecan face declining customer satisfaction numbers and a poor service experiencethat can be amplified over #social channels. Here are 6 best...
It’sbecoming clear that cloud is now a core part of Oracle’s strategy,” saysanalyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He...
It’sbecoming clear that cloud is now a core part of Oracle’s strategy,” saysanalyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes Oracle has a well-rounded portfolio “with a cloud platform / infrastructure, abroad selection of apps, and a partner marketplace.” From his numerousconversations with customers, he highlights their continual interest in hybriddeployments and also in shifting apps to the cloud. There are more of hisendorsements and...
It’sbecoming clear that cloud is now a core part of Oracle’s strategy,” saysanalyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes Oracle has a well-rounded portfolio...
In a recent article, www.business2community.com ranked the consumers' favorite Online Retailers based on a survey involving more than 5'000 participants. The...
In a recent article, www.business2community.com ranked the consumers' favorite Online Retailers based on a survey involving more than 5'000 participants. The undisputed Online Commerce solutions, leader, OracleCommerce (ATG & Endeca) powers many of the Top 50 Online Retailers including Kohls,BestBuy, Target, JCPenney, Land’s End, Home Depot, Bed, Bath & Beyond, American Eagle Outfitters, newegg.com, Lowe’s, Nike, Express,Costco, TJMaxx, Sam’s Club and Dillard’s.
In a recent article, www.business2community.com ranked the consumers' favorite Online Retailers based on a survey involving more than 5'000 participants. The undisputed Online Commerce solutions,...
Oracle President Mark Hurd was recently invited to join the LinkedIn Influencers network. This week, he published his latest blog, “Why CEOs Must Become...
Oracle President Mark Hurd was recently invited to join the LinkedIn Influencers network. This week, he published his latest blog, “Why CEOs Must Become Customer-Experience Evangelists.”In this new article, Mark writes, “CEOs have to make it their mission to completely re-architect how they think about the core applications that run their core business processes, from purchasing all the way out to CX. Because the demographics of business have been turned upside down: instead...
Oracle President Mark Hurd was recently invited to join the LinkedIn Influencers network. This week, he published his latest blog, “Why CEOs Must Become Customer-Experience Evangelists.”In this new...
