GeneralMotorsuses Oracle Social Media to manage its entire customer base. This is an amazingly powerful project, supported by our partner Fleishman Hilliard. In...
GeneralMotorsuses Oracle Social Media to manage its entire customer base. This is an amazingly powerful project, supported by our partner Fleishman Hilliard. In this video, Oracle Social's Mike Stiles Talks With GM's Mary Henige at SXSW on How to Manage Such a Large Customer Base.
GeneralMotorsuses Oracle Social Media to manage its entire customer base. This is an amazingly powerful project, supported by our partner Fleishman Hilliard. In this video, Oracle Social's Mike Stiles...
Ina recent analyst summit, Thomas Kurian explained Oracle’s intentions to offerpublic, private and hybrid models of cloud computing to its customers...
Ina recent analyst summit, Thomas Kurian explained Oracle’s intentions to offerpublic, private and hybrid models of cloud computing to its customers andpartners. This plan falls right in line with Ventana Research’s findings thatcloud computing is important or very important to 57 percent of organizations. Therefore, Ventana Research CEO Mark Smith believes the competitive edge ofpreintegrating the entire stack in the cloud is a great position from which togrow Oracle’s...
Ina recent analyst summit, Thomas Kurian explained Oracle’s intentions to offerpublic, private and hybrid models of cloud computing to its customers andpartners. This plan falls right in line with...
When shopping for a social listening tool,what are the features and functions you should look for? First piece of advice:Beware of incomplete solutions. Read...
When shopping for a social listening tool,what are the features and functions you should look for? First piece of advice:Beware of incomplete solutions. Read today’s guest postis from Oracle VP eCommerce and Social, CX Applications Business Group Bill Hobbib,offering up some clarity in a space increasingly crowded with vendors, bothlarge and small, about what features and functions you should look for whenshopping for a social listening tool.
When shopping for a social listening tool,what are the features and functions you should look for? First piece of advice:Beware of incomplete solutions. Read today’s guest postis from Oracle...
The digital world permeatesevery aspect of our lives—from accessing email, news, and business dashboardson our phones, to paying for coffee or downloading a new...
The digital world permeatesevery aspect of our lives—from accessing email, news, and business dashboardson our phones, to paying for coffee or downloading a new bestseller with thetap of an app. Don’t miss the 5 steps critical to the future of Telcos via@Forbes. read article here
The digital world permeatesevery aspect of our lives—from accessing email, news, and business dashboardson our phones, to paying for coffee or downloading a new bestseller with thetap of an app....
Internal call centre calls dropped from 20,000 to 2,000 per month at National Australia Bank (NAB), following the implementation of Oracle Service Cloud in...
Internal call centre calls dropped from 20,000 to 2,000 per month at National Australia Bank (NAB), following the implementation of Oracle Service Cloud in 2012. Read the CIO article here
Celcom, the fastest growing Telco in Malaysia aims to be the No. 1 by 2015. To achieve this, a major IT transformation was called for with the company starting...
Celcom, the fastest growing Telco in Malaysia aims to be the No. 1 by 2015. To achieve this, a major IT transformation was called for with the company starting its journey by asking "What experience do we want to deliver to our customer?" In this new video, learn how Celcom, the fastest growing Telco in Malaysia, goes under a fullCX transformation leveraging the fullOracle red stack, including Siebel CRM, Oracle Knowledge and ATG Commerce, with the aim of delivering the...
Celcom, the fastest growing Telco in Malaysia aims to be the No. 1 by 2015. To achieve this, a major IT transformation was called for with the company starting its journey by asking "What experience...
Your business must personalize the UX of your commerce site to individual consumers as they are using it, and provide a consistent experience across all of your...
Your business must personalize the UX of your commerce site to individual consumers as they are using it, and provide a consistent experience across all of your brand’s touch-points (or risk losing customers)... to be continued. Read the full article written by an Oracle partner, RealDecoy, explaining how the "omni-channel engagement", a fundamental of Oracle Commerce, has become the game-changer for online retail.
Your business must personalize the UX of your commerce site to individual consumers as they are using it, and provide a consistent experience across all of your brand’s touch-points (or risk...
On February 24, 2014 Oracle announced that it has signed an agreement to acquire BlueKai to extend the world's largest Marketing Cloud with the leading Data...
On February 24, 2014 Oracle announced that it has signed an agreement to acquire BlueKai to extend the world's largest Marketing Cloud with the leading Data Management Platform to personalize marketing programs and customer experience. The proposed transaction is subject to regulatory approval and other customary closing conditions. Until the transaction closes, each company will continue to operate independently, and it is business as usual. BlueKai is the industry's leading...
On February 24, 2014 Oracle announced that it has signed an agreement to acquire BlueKai to extend the world's largest Marketing Cloud with the leading Data Management Platform to personalize...
Inthis report, Oracle examines the social activation from two differentviewpoints: the broadcasting network and the brand integrations. Thisyear we analyzed...
Inthis report, Oracle examines the social activation from two differentviewpoints: the broadcasting network and the brand integrations. Thisyear we analyzed brands that were Super Bowl's sponsors of the event and how they magnifiedtheir traditional ad spend through social channels. We also looked at thegrowing phenomenon of non-sponsor brands leveraging this big stage to insertthemselves into the social conversations surrounding the event. Finally,you will find an in-depth...
Inthis report, Oracle examines the social activation from two differentviewpoints: the broadcasting network and the brand integrations. Thisyear we analyzed brands that were Super Bowl's sponsors of...
