Post Authored By: Monica Raofpur, AllisonKutz, and David Goltz So you’ve purchased a state-of-the-art CustomerRelationship Management (CRM) system with the...
Post Authored By: Monica Raofpur, AllisonKutz, and David Goltz So you’ve purchased a state-of-the-art CustomerRelationship Management (CRM) system with the expectations of getting betterforecasts, closing more deals, and ultimately increasing revenue; But whatabout user adoption? In a recent study, Forrester found that 70% of all failedprojects involving CRM were caused by poor user adoption. So what happened toall of that functionality that was paid for? Butler Group found...
Post Authored By: Monica Raofpur, AllisonKutz, and David Goltz So you’ve purchased a state-of-the-art CustomerRelationship Management (CRM) system with the expectations of getting...
Here are the 5 crucialcustomers service trends for 2014 you should absolutely be aware of : http://ora.cl/cBh
Hear about Pernod Ricard’sjourney as they increased their brand’s presence on social media to monitorcustomers’ feedback and better target their market with the...
Hear about Pernod Ricard’sjourney as they increased their brand’s presence on social media to monitorcustomers’ feedback and better target their market with the help of Oracle SRM: http://ora.cl/xBZ
Not long ago, retailers had a reputation for being luddites, falling behind their peers in banking, healthcare, manufacturing, and other industries in...
Not long ago, retailers had a reputation for being luddites, falling behind their peers in banking, healthcare, manufacturing, and other industries in technology-driven innovation. With razor-thin margins, who could blame them for resisting the additional costs of digital signage, in-store Wi-Fi, and RFID tags, for example. But the landscape has changed, driven by Apple, Amazon, and tech-savvy consumers who demand and expect more. Retailers are increasingly leveraging...
Not long ago, retailers had a reputation for being luddites, falling behind their peers in banking, healthcare, manufacturing, and other industries in technology-driven innovation. With razor-thin...
Z Gallerie, a California-based purveyor of furniture and home décor was seeing an increase in traffic to its online site and response to marketing programs. To...
Z Gallerie, a California-based purveyor of furniture and home décor was seeing an increase in traffic to its online site and response to marketing programs. To improve conversion and basket size, Z Gallerie deployed Oracle Commerce. In August 2013, Z Gallerie went live with Oracle Commerce resulting in more relevant content, improved navigation and better ease-of-use regardless of the device customers use to access the site. The full implementation was completed quickly and...
Z Gallerie, a California-based purveyor of furniture and home décor was seeing an increase in traffic to its online site and response to marketing programs. To improve conversion and basket size,...
The results are in! We surveyed B2B commerce IT and business professionals to see where their organizations have invested in the last year, challenges they are...
The results are in! We surveyed B2B commerce IT and business professionals to see where their organizations have invested in the last year, challenges they are facing, and key investment areas for 2014 and beyond. Here are some of my key take-aways from this year’s survey (these are only the headlines.... read all details in the original article here): Complexity grows in 2014 as businesses strive to increase market share Online channel drives revenue in 2013 BUT is...
The results are in! We surveyed B2B commerce IT and business professionals to see where their organizations have invested in the last year, challenges they are facing, and key investment areas...
We are thrilled to let you know that Oracle Service Cloud (previously known as "RightNow") was cited as a leader in The Forrester Wave™: Customer Service...
We are thrilled to let you know that Oracle Service Cloud (previously known as "RightNow") was cited as a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014 and The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014 with the top overall ‘Current Offering’ and ‘Strategy’ scores in the mid-market wave. Oracle Service Cloud is rated a Leader position for our ability to scale, serve and meet the...
We are thrilled to let you know that Oracle Service Cloud (previously known as "RightNow") was cited as a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014...
In this LinkedIn post, Oracle President Mark Hurd explains what are the five key tenets marketers must embrace to stand out and succeed in a world where many...
In this LinkedIn post, Oracle President Mark Hurd explains what are the five key tenets marketers must embrace to stand out and succeed in a world where many businesses are in danger of becoming overwhelmed by the relentless impact of consumerization. Read his article here
In this LinkedIn post, Oracle President Mark Hurd explains what are the five key tenets marketers must embrace to stand out and succeed in a world where many businesses are in danger of becoming...
(...) organizations considering new CRM systems would be well served to take a careful look at Oracle Sales Cloud Release 8 writes market analyst Constellation...
(...) organizations considering new CRM systems would be well served to take a careful look at Oracle Sales Cloud Release 8 writes market analyst Constellation Research in a recent report available here.
(...) organizations considering new CRM systems would be well served to take a careful look at Oracle Sales Cloud Release 8 writes market analyst Constellation Research in a recent report available...
