This may sound odd coming from a guy who makes his living in the technology industry, but here goes: To succeed in the digital economy, you must spend less time...
This may sound odd coming from a guy who makes his living in the technology industry, but here goes: To succeed in the digital economy, you must spend less time on the tech and more on the data. The reality is that we live in an increasingly connected business world where data fuels our ability to create new products and services. Data floods into our systems from myriad channels—social media, mobile devices, sensors, corporate systems—you name it. Managing that enormous and...
This may sound odd coming from a guy who makes his living in the technology industry, but here goes: To succeed in the digital economy, you must spend less time on the tech and more on the data. The...
"Oracle Sales Cloud presents the market with a paradox, being both a new product and a mature product at the same time. In fact, Oracle Sales Cloud supports...
"Oracle Sales Cloud presents the market with a paradox, being both a new product and a mature product at the same time. In fact, Oracle Sales Cloud supports many advanced business processes. At its most basic level, Oracle Sales Cloud is a sales automation tool with established capabilities such as helping sales representatives keep track of contacts, accounts, and opportunities, and helping their managers make forecasts and manage territories. While it has unusually deep...
"Oracle Sales Cloud presents the market with a paradox, being both a new product and a mature product at the same time. In fact, Oracle Sales Cloud supports many advanced business processes. At its...
Does it feel likesometimes you can't move for the next big customer service 'thing'? Social isdefinitely up there with the biggies. Already embraced by...
Does it feel likesometimes you can't move for the next big customer service 'thing'? Social isdefinitely up there with the biggies. Already embraced by Marketing, but thereis also a huge opportunity for Service – especially when it comes to getting aheadof issues and salvaging brand reputation. That's why Ovum created 'Social Media as a Customer Support Channel: BestPractices'. In this report, you can: Read independent best practices from Ovum about using social media as a...
Does it feel likesometimes you can't move for the next big customer service 'thing'? Social isdefinitely up there with the biggies. Already embraced by Marketing, but thereis also a huge...
"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new,...
"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new, centralized approach, we resolve 21,000 cases a month and do so 75% faster than our initial estimates.” – says Jose Enrique Rey Sanchez, SIEC Customer Service Manager, Eroski Read the complete success story of Eroski with Oracle Service Cloud here
"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new, centralized approach, we resolve 21,000...
Have you befriendedthe Cloud? Or, perhaps you're still a bit skeptical about the benefits it canbring? Well, this independent report from Ovum takes all the...
Have you befriendedthe Cloud? Or, perhaps you're still a bit skeptical about the benefits it canbring? Well, this independent report from Ovum takes all the legwork out of the costassessment for cloud and premise-based contact centre deployments ranging insize from 50 to 750 seats, so that you can examine for yourself: The benefits of both cloud and premise-based contact centres Five-year cost comparisons for different sized contact centres, allowing you to easily weigh up...
Have you befriendedthe Cloud? Or, perhaps you're still a bit skeptical about the benefits it canbring? Well, this independent report from Ovum takes all the legwork out of the costassessment for cloud...
Customer science pioneer chooses Oracle Sales Cloud, Marketing Cloud, HCM Cloud and ERP Cloud to standardize global processes and help drive business growth...
Customer science pioneer chooses Oracle Sales Cloud, Marketing Cloud, HCM Cloud and ERP Cloud to standardize global processes and help drive business growth Reading, UK – July 8, 2014 News Summary dunnhumby, the world’s leading customer science company, has broken new ground as one of the first organisations to implement a unique suite of Oracle cloud solutions, including Oracle Sales Cloud, Oracle Marketing Cloud, Oracle ERP Cloud, Oracle HCM Cloud, Oracle Hyperion Managed...
Customer science pioneer chooses Oracle Sales Cloud, Marketing Cloud, HCM Cloud and ERP Cloud to standardize global processes and help drive business growth Reading, UK – July 8, 2014 News...
Rapid change in technology, as exemplified by Moore’s Law, is a given. Even at that, the pace of change for enterprise social technology has been remarkable....
Rapid change in technology, as exemplified by Moore’s Law, is a given. Even at that, the pace of change for enterprise social technology has been remarkable. Personally, I embrace change. I started my career on the marketing side, then fell in love with the start-up world. Two years ago Oracle acquired my startup company Vitrue, a leading SaaS platform for social marketing. Since then, the environment around enterprise social software has exploded in a fury of innovation,...
Rapid change in technology, as exemplified by Moore’s Law, is a given. Even at that, the pace of change for enterprise social technology has been remarkable. Personally, I embrace change. I started my...
IDC haspublished an extensive evaluation of the top e-commerce platform players.Oracle shares the very top Leader spot, coming in well ahead of the likes...
IDC haspublished an extensive evaluation of the top e-commerce platform players.Oracle shares the very top Leader spot, coming in well ahead of the likes ofHybris and Demandware. Oracle further solidifies it's spot as a top e-commplatform provider through this research. IDC pointsout the many strengths of Oracle Commerce: "OracleCommerce, which outside of Oracle is still commonly referred to as Oracle ATGsince the acquisition in 2010, is a capability-rich ecommerce platform...
IDC haspublished an extensive evaluation of the top e-commerce platform players.Oracle shares the very top Leader spot, coming in well ahead of the likes ofHybris and Demandware. Oracle...
When Jay Leno was first being considered by NBC for host of the Tonight Show, legend has it he literally hid in a closet so he could overhear executives...
When Jay Leno was first being considered by NBC for host of the Tonight Show, legend has it he literally hid in a closet so he could overhear executives weighing the positives and negatives of him vs. David Letterman. Leno intuitively knows the value of social listening. Who wouldn’t be curious about what people, in honest and unguarded moments, are saying about you? Who hasn’t wanted to be a fly on the wall? Today, social listening makes these things possible for brands....
When Jay Leno was first being considered by NBC for host of the Tonight Show, legend has it he literally hid in a closet so he could overhear executives weighing the positives and negatives of him vs....
