In this blog article, Jeffrey Wartgow asks, "How long will a customer wait for a field service technician before the appointment and relationship go sour?" He suggests tips to improve the technician's reputation and the customer experience.
Founded in 1993, Carmen Steffens makes high-end women's shoes, handbags, clothing, and accessories, sold at 507 physical stores in Brazil and another 53 stores in 19 other countries worldwide. Read here what they achieved with Oracle Commerce Cloud
Sales staff need to have both analytical (left brain) and creative (right brain) skills. In this webinar, we discuss how you can streamline the sales process with rules-based guided selling, and how to respond to the complexities of ever-changing product configurations, regional currencies, customer-specific pricing, channel discount levels and contractual agreements. We also demonstrate how to manage the approval process involving many stakeholders with the capabilities of...
In this webinar, hear how Apex IT helped Corporate Synergies (CSG), an insurance company that was a 9-year Salesforce.com customer, save $180,000 over three years in license fees and transition to Oracle CX Cloud. Wednesday, 3 October 2018, 9:00 - 10:00 AM PT (THIS EVENT WILL BE RESCHEDULED TO OCTOBER 18th)
Here are 3 new CPQ assets that you are welcome to use in your CPQ sales activities: Blog post: 5 Warning Signs of a CPQ Project Failure HERE Video: Airborn uses Self-Service CPQ to Improve the Customer Experience HERE Video: Airborn uses CX and ERP Integration to Boost Customer Service HERE
Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The program brings together the expert minds of Jay Baer, Shep Hyken, Jeanne Bliss, and Ian Golding to spotlight modern customer experience excellence. Get the latest content by bookmarking smartercx.com/unforgettable.
In its last report about “Selecting a Customer Engagement Platform”, Market Analyst Ovum ranked Oracle as a Leader. “Oracle has greatly evolved its former CRM capabilities through both acquisition of key components and its organically developed technologies to create a modern, unified customer engagement platform for the enterprise. It has strengths in every layer, from cloud infrastructure and its highly secure autonomous database, through to the orchestration layer...
With 180 stores, HOPE Lingerie needed a flexible, user-friendly platform to enable B2C and B2B customers to have a rich, engaging experience. HOPE Lingerie chose Oracle Commerce Cloud, the only SaaS platform to offer B2C and B2B built for scale. Watch the video