2 recent CX market analyst complimentaryreports, reviewing major trends and vendors landscape, are available to you! Access them here: GartnerPredicts 2017: CRM...
2 recent CX market analyst complimentaryreports, reviewing major trends and vendors landscape, are available to you! Access them here: GartnerPredicts 2017: CRM Customer Service and Support TheForrester Wave™: CRM Suites for Enterprise Organizations, Q4 2016
2 recent CX market analyst complimentaryreports, reviewing major trends and vendors landscape, are available to you! Access them here: GartnerPredicts 2017: CRM Customer Service and...
Most services companies have a common set of challenges: How do we filter potential customers from a vast quantity of leads? How do we select the most...
Most services companies have a common set of challenges: How do we filter potential customers from a vast quantity of leads? How do we select the most profitable leads to pursue? What’s the best way to automate for scale and growth? What’s the best way to build a CX platform when a services firm is in a ‘growth-through-acquisition’ mode? Oracle worked with Hitachi Consulting to address many of these challenges. Hitachi Consulting has experienced 800 percent revenue growth and...
Most services companies have a common set of challenges: How do we filter potential customers from a vast quantity of leads? How do we select the most profitable leads to pursue? What’s the best way...
The guest experience is, and always has been, a critical element for every hotelier. But with digital, there is so much more that hotels now can do across the...
The guest experience is, and always has been, a critical element for every hotelier. But with digital, there is so much more that hotels now can do across the entire travel lifecycle that wasn’t possible in the past. The guest experience is no longer confined to the properties themselves, but starts before guests book a room and continues after they have checked out. Oracle’s CX for Hospitality provides hoteliers the ability to engage guests on their mobile devices. For...
The guest experience is, and always has been, a critical element for every hotelier. But with digital, there is so much more that hotels now can do across the entire travel lifecycle that...
On November 03, Gartner publishedits Magic Quadrant for Field Service Management: The FSM market is growingrapidly in response to proven business results from...
On November 03, Gartner publishedits Magic Quadrant for Field Service Management: The FSM market is growingrapidly in response to proven business results from projects and technologydevelopments in mobility, SaaS and machine learning. Application leaders onproduct selection projects should use this assessment of qualifying vendors aspart of their evaluation process. Accessyour complimentary copy of the GartnerMagic Quadrant for Field Service Management, 2016 any time you'd...
On November 03, Gartner publishedits Magic Quadrant for Field Service Management: The FSM market is growingrapidly in response to proven business results from projects and technologydevelopments...
Read this great article by Mark Hurd aboutthree major business predictions, and includes powerful supporting facts thatsupport the move to cloud:...
Read this great article by Mark Hurd aboutthree major business predictions, and includes powerful supporting facts thatsupport the move to cloud: Innovation-starvedcompanies stuck in today’s slow-growth economic environment can look forward tobetter days ahead, because tech spending is going to pivot quickly to unleashtheir full potential in ways that many executives don’t yet realize. Before I getto how things will change, however, let me describe the current...
Read this great article by Mark Hurd aboutthree major business predictions, and includes powerful supporting facts thatsupport the move to cloud: Innovation-starvedcompanies stuck in...
Here is a great article by ZachHanlon highlighting the behaviors of successful retailers: No doubtyour team knows how to optimize product pages, how to make...
Here is a great article by ZachHanlon highlighting the behaviors of successful retailers: No doubtyour team knows how to optimize product pages, how to make checkout easier, andother holidaybest practices. But perhaps your holiday sales numbers weren’t asattractive as you’d wanted, even after you followed all the day-to-day bestpractices... Whatthe Best Retailers Do Differently As part of aproper holidaypostmortem, don’t just focus on campaign effectiveness and...
Here is a great article by ZachHanlon highlighting the behaviors of successful retailers: No doubtyour team knows how to optimize product pages, how to make checkout easier, andother...
The Rise of the Digital front Line iPaper containspractical actions to reduce customer engagement effort and deliver outstandingService. Readthe iPaper! Digital...
The Rise of the Digital front Line iPaper containspractical actions to reduce customer engagement effort and deliver outstandingService. Readthe iPaper! Digital Service Videos: What will your opportunity look like? These short videos discussthe Digital Service challenge Watchnow!
The Rise of the Digital front Line iPaper containspractical actions to reduce customer engagement effort and deliver outstandingService. Readthe iPaper! Digital Service Videos: What will your...
Here is a great Article and Infographic by MiaMcPherson contrasting the differences between Millennials' and Boomers' buyingpatterns: Millennials and Baby...
Here is a great Article and Infographic by MiaMcPherson contrasting the differences between Millennials' and Boomers' buyingpatterns: Millennials and Baby Boomers differ vastly intheir shopping behaviors, yet they also demonstrate strikingly similar buyingvalues. In a digital age wherein the power and the money of America’s largestgenerations influence ecommerce revenue performance, the challenge forretailers is to maintain awareness of the range of shopper expectations...
Here is a great Article and Infographic by MiaMcPherson contrasting the differences between Millennials' and Boomers' buyingpatterns: Millennials and Baby Boomers differ vastly intheir...
Here is a timely article by ZachHanlon discussing the best practices of successful retailers during the holidayseason, with an eye on next year. The holidayscan...
Here is a timely article by ZachHanlon discussing the best practices of successful retailers during the holidayseason, with an eye on next year. The holidayscan account for as much as 30% of retailers’ total sales. To say this is animportant time of year would be an understatement. In 2016 the National RetailFederation predicted US holiday sales (that is, in November and December) wouldbe up 3.6% to $655.8 billion. Bain & Company largely agreed with thisnumber, placing its...
Here is a timely article by ZachHanlon discussing the best practices of successful retailers during the holidayseason, with an eye on next year. The holidayscan account for as much as 30%...
