Daily CX updates for the Oracle EMEA CX partner community

Make Field Service a Source of Profit With Great Customer Care

Richard Lefebvre
CX Partners programs Director

The steady proliferation of customer
self-service options and technologies is changing expectations for what
the customer experience should look like. The demand for a service
option that fits conveniently into a customer's lifestyle is higher
than ever.

Field service technicians and
call center reps are often the only personal contact that a customer
may have with your company. Making the most of these touch points to
build solid customer relationships can help transform customer service
from a cost center to an exciting and robust source of profit and

In our newest white paper, Field Service
and Customer Care: Transforming the Customer Experience, we share the
technologies and methods that can change the way your customers view
your service operation for the better, including: 

  • How machine-to-machine communication can help you prevent customer complaints
  • Why your field service technicians are a critical part of the sales process
  • How successful businesses are using customer data

Download the white paper here

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