expectations have accelerated thanks to the proliferation of channels and
online social communities, and as questions only get more complex, brands must
seek out ways to bring knowledge out from its central repository and instead
place it at the point of need. Of course, creating, storing and surfacing
knowledge in this new paradigm requires a calculated transformation.
Join Esteban Kolsky, Principal and Founder, ThinkJar and Nav Chakravarti, Vice President, Oracle Product
Management, for a live webinar discussion on how the use of
sophisticated knowledge management improves customer engagement.
details: Thurs, June 16 at