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Daily CX updates for the Oracle EMEA CX partner community

Humanizing the Digital Service Experience with the Oracle RightNow Virtual Assistant Cloud Service

Richard Lefebvre
CX Partners programs Director

What if
you could take your best Sales Rep, your best Service Rep, and your best Support
Rep, fuse them into one person, and assign that person to each of your customers
for truly personal service? Now you can with the Oracle RightNow
Virtual Assistant Cloud Service
, released in November 2013! The Virtual
Assistant provides everything you need to offer your customers the best
personalized service during their online experience.

It has…

  • A custom
    branded face that can be tailored to appeal to your segment.
  • The
    foresight to know when to engage proactively and when to be on standby ready to
    assist on request
  • Robust,
    human-like conversational and language capabilities to truly understand and
    respond in HUMAN speak
  • Intelligence
    (with session memory) to remember and predict HUMAN intent (with deep Natural
    Language Processing)
  • Deep
    insights, access, and learning through its connectivity to data, channels, and
    knowledge to personalize the interaction
  • The
    ability to make related recommendations and offers during transactions to boost
    sales
  • The
    ability to know when to hand you off to the right channel (like chat or phone)
    based on the customer’s value and your agent’s availability

AND … it
does all this while hand-holding customers through questions and answers, chats,
and forms to ensure they get to resolution.

For
more information on how a virtual assistant can help you deliver a radically
different level of service to your customers, check out the demonstration of the Oracle RightNow Virtual Assistant
Cloud Service. To learn more about the Oracle RightNow Cloud
Service November 2013 release, you can read the
Oracle
RightNow Cloud Service November 2013 Capabilities & Benefits

data sheet or view the
Oracle
RightNow Cloud Service November 2013 Overview
recording.

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