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Daily CX updates for the Oracle EMEA CX partner community

How to Become a Modern Customer Service Organization - a series of 3 webcast

Richard Lefebvre
CX Partners programs Director
How do you evolve your customer service capabilities to achieve optimal Customer Experience (CX) delivery?


In this 3-part webcast series, guest CX thought leaders Kate Leggett (Forrester Research), R “Ray” Wang (Constellation Research) and Bruce Temkin (Temkin Group) will guide you through the Roadmap to Modern Customer Service.




You will learn how to:


  • Benchmark where you are in your industry
  • Identify the issues you need to solve and in what order
  • Incrementally measure your success along the way

1st
Webcast: Oct 15, 2015

- 10:00 AM PT - Get Going with Kate
Leggett
(Replay available)

2nd
Webcast: Nov 12, 2015

- 10:00 AM PT - Get Better with Ray
Wang

3rd Webcast: Dec 10, 2015 - 10:00 AM PT- Get Ahead with Bruce Temkin

You will come away with actionable next steps for modernizing your customer service!

Register now


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