How do you evolve your customer service capabilities to achieve optimal Customer Experience (CX) delivery?
In this 3-part webcast series, guest CX thought leaders Kate Leggett (Forrester Research), R “Ray” Wang (Constellation Research) and Bruce Temkin (Temkin Group) will guide you through the Roadmap to Modern Customer Service.
You will learn how to:
- Benchmark where you are in your industry
- Identify the issues you need to solve and in what order
- Incrementally measure your success along the way
Webcast: Oct 15, 2015
- 10:00 AM PT - Get Going with Kate
Leggett (Replay available)
2nd 3rd Webcast: Dec 10, 2015 - 10:00 AM PT- Get Ahead with Bruce Temkin
Webcast: Nov 12, 2015
- 10:00 AM PT - Get Better with Ray
You will come away with actionable next steps for modernizing your customer service!