Daily CX updates for the Oracle EMEA CX partner community

Hawaiian Telcom using Oracle Service Cloud with help from Accenture

Richard Lefebvre
CX Partners programs Director

Accenture helped Hawaiian Telcom
complete the first phase of a transformational project to support future
growth. The Oracle
Service Cloud
deployment unifies access to customer details,
orders, billing and facilities.

“We are
pleased with the increased
efficiency that the unified view has afforded
to our customer
service representatives and field technicians,” said Kevin Paul, senior vice
president technology for Hawaiian Telcom.

Telcom’s goal is to cohesively assess and implement contact center and web self
service capabilities at a speed that supports their dynamic business.

Read the press release!

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