Accenture helped Hawaiian Telcom
complete the first phase of a transformational project to support future
growth. The Oracle
Service Cloud deployment unifies access to customer details,
orders, billing and facilities.
pleased with the increased
efficiency that the unified view has afforded to our customer
service representatives and field technicians,” said Kevin Paul, senior vice
president technology for Hawaiian Telcom.
Telcom’s goal is to cohesively assess and implement contact center and web self
service capabilities at a speed that supports their dynamic business.