Daily CX updates for the Oracle EMEA CX partner community

Full speed on the CX road with the Oracle Customer Journey Mapping events

Richard Lefebvre
CX Partners programs Director

"Fun and innovative!", "I now see my business differently", "Amazing: almost a full day with Oracle without hearing any product name!", "An eye opener to Customer Experience", "The best possible way to start a CX Business Transformation Journey", "I would not have expected Oracle to deliver this kind of exercise"...

These are some of the comments I heard from customers, prospects and partners, at the end of an Oracle Customer Journey Mapping workshop that I attended last week at Oracle Geneva (Switzerland).

If you are not familiar with this concept, Customer Journey Mapping (CJM) are hands-on customer-centered design practices
workshops developed on Standford Business School Thinking Bootcamps methodology and facilitated by Oracle CX experts.

There are two sizes of CX Strategy
& Design Workshops: a 2-3 day format and a 2-3 hour format. With multiple
days, we’re able to cover a full spectrum of topics, including: Customer
Understanding, Economics of CX, Journey Mapping, Journey Design, Solving for
Experience, and Agile Operations.

When we have just a few hours, we focus on
Journey Mapping — what we believe to be the crux of a CX innovation practice,
and the best starting point for teams.

Customer Journey Mapping are free of charge and are open to OPN partners, especially when they bring their strategic prospects and customers along. For more information regarding CJM and when the next workshop will take place in your country, please contact your local Oracle CX sales team or myself.

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Comments ( 2 )
  • guest Thursday, October 17, 2013

    I attended a webinar today called "Customer Service Playbook for Government." During the presentation there was mention of CX Journey Mapping events; one was in Minneapolis on 11/5. How can I can more information about it?

  • guest Friday, October 18, 2013

    Thanks for your question. Depending on where you are located, the best is to reach out to your local Oracle CRM or CX Sales Organization. If you are located in EMEA, please send me a mail at richard.lefebvre@oracle.com and I will interlock you with the closest CJM team.

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