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Daily CX updates for the Oracle EMEA CX partner community

Essintial Enterprise Solutions Dispatches Technicians and Closes Service Tickets 25% Faster End-to-End

Richard Lefebvre
CX Partners programs Director

“With Oracle Field Service Cloud, we’ve transformed the customer
experience and effectiveness of our field service operation. It is a
phenomenal tool for service technician dispatching and routing. The
cloud-based Oracle solution also enables us to reduce costs while
increasing service efficiency.” – said Tom York, CEO, Essintial Enterprise
Solution, after the successful deployment of Oracle Field Service Cloud (aka TOA) leading to a technician dispatch and
Service Tickets closure improvement of 25% while Optimizing Productivity and Reducing Costs.

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