“With Oracle Field Service Cloud, we’ve transformed the customer
experience and effectiveness of our field service operation. It is a
phenomenal tool for service technician dispatching and routing. The
cloud-based Oracle solution also enables us to reduce costs while
increasing service efficiency.” – said Tom York, CEO, Essintial Enterprise
Solution, after the successful deployment of Oracle Field Service Cloud (aka TOA) leading to a technician dispatch and Service Tickets closure improvement of 25% while Optimizing Productivity and Reducing Costs.
Read the full story here