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Daily CX updates for the Oracle EMEA CX partner community

Enigen UK Launch new "ActAsOne" Cloud Proposition – Digital Transformation Roadmap for Customer Experience (CX)

Richard Lefebvre
CX Partners programs Director

Customer Experience (CX) Consultancy and Oracle Gold Cloud Select
Partner, Enigen UK, have today launched a Customer Experience
transformation methodology that is designed around the concept of a
single organisational strategy, rather than siloed decision making.

#ActAsOne
delivers a roadmap of technology innovation and a complete customer
experience solution. This futureproofs any application investment from
the start, using a consultative methodology of iterative technology
developments, over a 24 to 36-month period, in line with market change.

The
concept takes Enigen and Oracle’s joint customers through an
assessment, which helps them meet their commercial challenges and
improve the overall Customer Experience. Through a combination of
journey mapping and business capability assessments an ROI business case
is developed prior to any future spend.

Alex Love, Enigen UK Managing Director, had the following to say about the launch of ActAsOne: “In
the past organisations have made tactical buying decisions at
departmental level, but CX doesn’t work through one department, it needs
to be standardised across the organisation – ‘ActAsOne’ delivers our
customers that vision, with the flexibility to change but ensuring that
there is a cohesive technology investment throughout.

Enigen’s
approach is based on the Oracle CX suite, a fully functional tool kit
which has capability in Sales, Marketing, Service, Pricing and Quoting,
Commerce and business intelligence.

Oracle’s Rob Harrison, VP EMEA SaaS Delivery Partners commented on the launch, saying:

Enigen’s
ActAsOne methodology is great for our joint customers, as it helps them
futureproof their business bringing the right skills and technology
together in a single strategy across commercial departments.

To find out more about Enigen’s ActAsOne Proposition and how the programme works, click here - https://tinyurl.com/EnigenActAsOne.

About Enigen:
Enigen
are a Digital Oracle CX Consulting Partner. We help our customers
define, plan and implement their Customer Experience Strategy. This is
underpinned by the deployment of best-of-breed Oracle CX technology in
the Cloud.

The Enigen brand has been in operation for over 10
years. We have been developing our clients’ commercial processes, and
enabling Customer Experience strategies in Insurance, Manufacturing,
Construction, Engineering, Gaming, Utilities, Professional Services,
Retail and Not for Profit. The brand has operations in the UK, Italy and
Brazil.

To contact us, reach out to Enigen’s Marketing and Alliances Manager, Charlotte via: +44 (0) 203 328 0712 or charlotte.baillie@enigen.co.uk www.enigen.co.uk

Related Links:
Enigen Homepage: https://www.enigen.co.uk/
Enigen Services: https://www.enigen.co.uk/services/
Enigen Customer Success: https://www.enigen.co.uk/case-studies/

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