“The challenge that companies face in the retail market is that customer
expectations are going up, up, up. We don’t have the same branding opportunities
as a brick-and-mortar store, so for us, every customer service touchpoint is
vital. Our brand IS our customer experience. RightNow has a more intuitive,
smarter contact center solution and it ensures that we don’t miss a step.” —Ron
Kelly, Vice President of Customer Care and Pharmacy Services, drugstore.com,
Read the Drugstore.com success story with Oracle RightNow Social Contact center here!