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Daily CX updates for the Oracle EMEA CX partner community

Drugstore.Com Uses the Rightnow Social Contact Center to Provide Uncommonly Superior Customer Experiences

Richard Lefebvre
CX Partners programs Director
“The challenge that companies face in the retail market is that customer
expectations are going up, up, up. We don’t have the same branding opportunities
as a brick-and-mortar store, so for us, every customer service touchpoint is
vital. Our brand IS our customer experience. RightNow has a more intuitive,
smarter contact center solution and it ensures that we don’t miss a step.” —Ron
Kelly, Vice President of Customer Care and Pharmacy Services, drugstore.com,
Inc.

Read the  Drugstore.com success story with Oracle RightNow Social Contact center here!

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