businesses today are at some stage of their journey to delivering an
optimal, differentiated Customer Experience (CX), with the vision of
building sustainable growth and profits through stronger customer
relationships and reliable business data. Getting a vision around the
“what” you want to deliver is not easy. The next question is even
harder: “How” to build, deliver and grow to reach your visionary state?
In this 3-part CustomerThink webcast series, CX thought leaders Kate Leggett (Forrester), Ray Wang (Constellation Research) and Bruce Temkin (Temkin Group) will guide you through the Roadmap to Modern Customer Service. They will help you: