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Daily CX updates for the Oracle EMEA CX partner community

Customer Service Gets Social

Richard Lefebvre
CX Partners programs Director

Customers today demand service the way they want it—through all channels, including social. Social media is a service channel built by customers on their terms.

A key step in executing an effective social media strategy is to start with your vision for #social customer service. Ask yourself and your team a few questions. The journey starts with those simple facts about Customer Service interactions with Social Medias, continues with this 2 pages check list and ends up with the market's best of breed Social and Service solutions delivered exclusively by Oracle.

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