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Daily CX updates for the Oracle EMEA CX partner community

Customer experience videos for partners

Richard Lefebvre
CX Partners programs Director

Here are links to interesting videos
specially made for our partners who are engaging with Oracle CX solutions:

OPN: Customers Experiences & Implementing for Success

Steve Hoodmaker, Sr.
Director Application Partner Enablement hosts Karl Helfner, Sr. Manager, CX
Application Partner Enablement, to discuss how customer experience impacts
company revenue, and how partners should apply for success in the CX space.

OPN: Market Insights in Customer Experience

Karl Helfner, Sr.
Manager CX Partner application Enablement hosts Steve Roughan, Senior Manager
CX Solutions from Fusion 5 to discuss market insights in customer experience.

OPN: Accelerate w/ Accenture for Oracle Customer Experience

Accenture shares how
to leverage massive quantities of available data to better understand customers,
provide enhanced and personalized service, execute targeted marketing programs,
and effectively reward customer loyalty with consistency.

OPN: How To Solve Two Big Software Problems With One Move

Eventus Solutions
Group Senior Director Doug Dostal talks about this shift to cloud CRM suites
and the ability of RightNow CX to improve the customer experience while also
simultaneously reducing costs.

OPN: Infogain Helps Customers Leverage Oracle Knowledge

Infogain, the largest
implementer of Oracle Knowledge, talks about integrating Oracle Knowledge with
SAP, Sharepoint, and Siebel to create a unified Knowledge system for a high
tech customer.

OPN: Improve HR Service Delivery with Oracle Service Cloud

Bryan Hinz, VP Apex IT
shares how to position Oracle RightNow CX Service Cloud as an HR Service
Delivery solution to Human Resources departments in enterprise and mid-market
accounts.

OPN: Intelenex on Improving Warranty Management Process

Learn about Intelenex
and their commitment to customer satisfaction. Dave Krauthamer, CEO, talks
about a recent win where they are helping a customer improve their warranty
management and repair process through the integration of RightNow and EBS.

OPN: Apex IT and Oracle Marketing Cloud - CX Cross Story

Ben Yerushalmi,
Alliance Director for Oracle Marketing Cloud hosts Bryan Hinz, VP of Apex IT to
discuss a cross pillar win at a major California university; a model that can
be repeated across opportunity and industry – don’t miss it!

OPN: Measuring the Success of Your Customer's Knowledgebase

Karl Helfner, Sr. Manager
CX Partner application Enablement hosts Steve Roughan, Senior Manager CX
Solutions from Fusion 5 to discuss how to measure the success of your
customer’s knowledgebase.

OPN: McFadyen Solutions for Oracle Commerce

Hear Tom McFadyen,
President of McFadyen Solutions, talk about Oracle Commerce and the solutions
they have delivered to meet customer's scalability, transactional and
multi-site challenges.

OPN: Hitachi Consulting Sees Results with Oracle Sales Cloud

Hear how Hitachi has
achieved a forecast accuracy of over 95%, and delivered significant
efficiencies to their sales and management organizations by consolidating five
CRM systems into one environment powered by Oracle Sales Cloud.


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