FREE event for Private Healthcare customers, London 21st September 2017
Private Healthcare is experiencing unprecedented change. It’s already the case that 40% of direct PMI members switch suppliers annually, typically due to poor experience, negative referral / treatment process, or high costs. Delivering exceptional experience for your members is becoming a fundamental part of private healthcare delivery.
The power of customer experience lies in the organisation’s ability to utilise meaningful customer data to attract those members who switch, and retain those who already have membership, whilst preserving growing revenue and continuously developing your brand. Oracle's Private Healthcare customer journey mapping and experience designs are among the most powerful tools customer centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action.
Oracle and Enigen are hosting and delivering this highly interactive Customer Experience Journey mapping workshop tailored exclusively for the private healthcare industry.
21st September 2017 12:00pm, Oracle City Office, London (UK)