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Daily CX updates for the Oracle EMEA CX partner community

CRMIT Solutions' CRM++ Asterisk Telephony Connector Achieves Validated Integration with Oracle RightNow Cloud Service

Richard Lefebvre
CX Partners programs Director

CRM++ Asterisk Telephony Connector offers a comprehensive
integrated telephony channel solution for Oracle Service Cloud. Oracle RightNow
Cloud Service customers can now directly access Asterisk Telephony features
through the CRMIT Solutions' Unified Agent Desktop enabling an efficient cross
channel customer experience

Milpitas, US, Febrauary 13, 2014 - CRMIT Solutions, a contact centre
and mobile experience solution provider specializing in marketing, sales force
& service automation, CRM implementation & migration, training and user
adoption solutions, announced today it has achieved Oracle Validated Integration
of CRM++ Asterisk Telephony with Oracle RightNow Cloud Service, a component of
Oracle Service Cloud. CRMIT Solutions is a Platinum level member in Oracle
PartnerNetwork (OPN).

To achieve Oracle Validated Integration, Oracle partners are required to meet
a stringent set of requirements that are based on the needs and priorities of
the customer and partner community. By achieving Oracle Validated Integration,
CRMIT Solutions has been recognized by Oracle for its integrated Oracle RightNow
Cloud Service offering that can help enable organizations to achieve sustainable
business growth through relevant, cross-channel customer interactions that
strengthen customer relationships, and help reduce costs by maximizing agent
efficiency.

"The CRM++ Asterisk Telephony Connector for Oracle Sales Cloud showcases
CRMIT Solutions focus and commitment to extend the Customer Experience (CX)
expertise to our existing and potential customers,"
said Vinod Reddy,
Founder & CEO, CRMIT Solutions.

"Achieving Oracle Validated Integration gives our customers confidence
that the CRM++ Asterisk Telephony Connector for Oracle RightNow Cloud Service is
functionally sound and performs as tested,"
said Kevin O'Brien, Senior
Director, ISV and SaaS Strategy, Oracle. "For solutions deployed on-premise,
in the cloud, or both, Oracle Validated Integration applies a rigorous technical
review and test process that helps to reduce deployment risk and improves the
user experience of the partner's integrated offering."

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Comments ( 1 )
  • Telephony Sunday, March 9, 2014

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