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Daily CX updates for the Oracle EMEA CX partner community

CRMIT Solution´s CRM++ Asterisk Telephony Connector Achieves Oracle Validated Integration with Oracle Sales Cloud

Richard Lefebvre
CX Partners programs Director

To
achieve Oracle Validated Integration, Oracle partners are required to meet a
stringent set of requirements that are based on the needs and priorities of the
customers. Based on a Telephony Application Programming Interface (TAPI)
framework the CRM++ Asterisk Telephony Connector integrates the Asterisk
telephony solutions with Oracle® Sales Cloud.

"The CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud showcases
CRMIT Solutions focus and commitment to extend the Customer Experience (CX)
expertise to our existing and potential customers,"
said Vinod Reddy,
Founder & CEO, CRMIT Solutions.

"Oracle® Validated Integration applies a rigorous technical review and
test process,"
said Kevin O’Brien, senior director, ISV and SaaS Strategy,
Oracle®. "Achieving Oracle® Validated Integration through Oracle®
PartnerNetwork gives our customers confidence that the CRM++ Asterisk Telephony
Connector for Oracle® Sales Cloud has been validated and that the products work
together as designed. This helps reduce deployment risk and improves the user
experience for our joint customers."

CRM++ is a suite of native Customer Experience solutions for Oracle® CRM On
Demand, Oracle® Sales Cloud and Oracle® RightNow Cloud Service. With over 3000+
users the CRM++ framework helps extend the Customer Experience (CX) and the
power of Customer Relations Management features including Email WorkBench, Self
Service Portal, Mobile CRM, Social CRM and Computer Telephony
Integration..

About CRMIT Solutions

CRMIT Solutions is a pioneer in delivering SaaS-based customer experience
(CX) consulting and solutions. With more than 200 certified customer
relationship management (CRM) consultants and more than 175 successful CRM
deployments globally, CRMIT Solutions offers a range of CRM++ applications for
accelerated deployments including various rapid implementation and migration
utilities for Oracle® Sales Cloud, Oracle® CRM On Demand, Oracle® Eloqua,
Oracle® Social Relationship Management and Oracle® RightNow Cloud
Service.

About Oracle Validated Integration

Oracle Validated Integration, available through the Oracle PartnerNetwork
(OPN), gives customers confidence that the integration of complementary partner
software products with Oracle Applications and specific Oracle Fusion Middleware
solutions have been validated, and the products work together as designed. This
can help customers reduce risk, improve system implementation cycles, and
provide for smoother upgrades and simpler maintenance. Oracle Validated
Integration applies a rigorous technical process to review partner integrations.
Partners who have successfully completed the program are authorized to use the
“Oracle Validated Integration” logo. For more information, please visit
Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

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