Convergys, a global leader in customermanagement, leverages Oracle Service Cloud to improve agent productivity,measure and optimize multi-channel delivery with analytics, and deliver adifferentiated customer experience.
Video: Convergys Transforms Customer Experiencewith Service Cloud
Oracle Engagement Cloud is transferring the Enhancement Request
(ER) process from My Oracle Support to Cloud Customer Connect'sIdea Labs. ...
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On-premise software present a lot of potential customization and
data access, while cloud-based options provide a predictable and