Thomas Cook India,a leading tour and travel operator and foreign exchange provider, leveragesOracle Service Cloud to optimizeand standardize customer-centric service across all service channels. Watch the video to learn more
Convergys, a global leader in customermanagement, leverages Oracle Service Cloud to improve agent productivity,measure and optimize multi-channel delivery with analytics, and deliver adifferentiated customer experience. Video: Convergys Transforms Customer Experiencewith Service Cloud
The Oracle Service Cloud (RightNow) development team is pleased to share with you the June 2015 edition of their quarterly newsletter. You’ll find the newsletter full of information on Oracle Service Cloud. Clickhere to read it!
We are very pleased to announce that Oracle OPN partner Capventis (UK) has successfully deployed Oracle Sales Cloud internally. "At Capventis, we believe that the successful implementation of a customer management solution is the result of: a) great people, b) proven approach, c) repeated experience, d) world class technology. With regards to the latter, we partner with Oracle, as we believe Oracle has the best technology in the market....". Read Capventis report on their...
Lookingfor some compelling 1-minute vignettes from analysts or panelists from Oracle'sfirst annual Customer Experience conference? VIEW & SHARE these new videos from the OracleSales Cloud YouTube Channel. Use the compilation videos or asstand alone individual vignettes to share with your customers and prospects. These also make great introductions or insertions to complement salespresentations or for use at conferences. https://www.youtube.com/user/OracleSalesCloud
Research firm IDC forecasts that the global public PaaS market is expected to grow to more than $14 billion in 2017. What do customers want when it comes to the cloud? How does PaaS fulfill those needs? What types of PaaS offerings will do the job? Read Monica Mehta's article here.
Why your Customer Experience team needs to be quick, agile and prepared for many eventualities in today's business environment. Read how Sun Tzu's Art of War can help you winning the CX battle. Read Darin Mason's report here.