In this well documented report, Ovum describes what should be a systematic approach to business transformation in the Digital World, using the Denon & Marantz...
In this well documented report, Ovum describes what should be a systematic approach to business transformation in the Digital World, using the Denon & Marantz (D+M) story (powered by Oracle CX Cloud solutions) as an illustration and giving advises to enterprise or vendors. Worth reading!
In this well documented report, Ovum describes what should be a systematic approach to business transformation in the Digital World, using the Denon & Marantz (D+M) story (powered by Oracle CX Cloud...
Ever wonder why what customers say is often very different than what they do? Behavioral economics is fast becoming part and parcel of what the customer service...
Ever wonder why what customers say is often very different than what they do? Behavioral economics is fast becoming part and parcel of what the customer service operation needs to understand if it’s to successfully deliver on customer expectations. In this new video “Using Psychology for Better Customer Service”, Phil Graves explores customers behaviors and gives us tips on how to use them in order to improve service experiences. Interested by this subject? … Also read Phil...
Ever wonder why what customers say is often very different than what they do? Behavioral economics is fast becoming part and parcel of what the customer service operation needs to understand if...
With the support of Oracle’s partner Eurostep, Moleskine deployed Oracle Commerce Cloud, part of the Oracle Customer Experience (CX) Cloud Suite, in 35...
With the support of Oracle’s partner Eurostep, Moleskine deployed Oracle Commerce Cloud, part of the Oracle Customer Experience (CX) Cloud Suite, in 35 countries, 10 languages and 15 local currencies. Oracle CX Cloud Suite enables Moleskine to deliver increasingly consistent customer experiences and supports the brand in carrying through integrated online campaigns across the globe. Moleskine rolled out its first website in May 2017 in Hong Kong using Oracle Commerce Cloud....
With the support of Oracle’s partner Eurostep, Moleskine deployed Oracle Commerce Cloud, part of the Oracle Customer Experience (CX) Cloud Suite, in 35 countries, 10 languages and 15 local...
Watch and share these new Commerce Cloud customer success videos Farm Boosts Conversion 30% with Oracle Commerce Lenox: Cloud As a Strategic Retail IT Strategy...
Watch and share these new Commerce Cloud customer success videos Farm Boosts Conversion 30% with Oracle Commerce Lenox: Cloud As a Strategic Retail IT Strategy Oracle CX Grows Black Friday Sales at Team Sportia By 800% Team Sportia Gear Up Their eCommerce with Oracle CX
Watch and share these new Commerce Cloud customer success videos Farm Boosts Conversion 30% with Oracle Commerce Lenox: Cloud As a Strategic Retail IT Strategy Oracle CX Grows Black Friday Sales...
At Modern Service Experience (Las Vegas, April 2017) we recorded this short demo of Augmented Reality in action in a Customer Service scenario (featuring Oracle...
At Modern Service Experience (Las Vegas, April 2017) we recorded this short demo of Augmented Reality in action in a Customer Service scenario (featuring Oracle Service Cloud, Policy Automation, Field Service Cloud and Commerce Cloud) and the response has been fantastic! We’d highly recommend watching this short video to see how this would look like in action. Also be sure to share it with your customers and prospects!
At Modern Service Experience (Las Vegas, April 2017) we recorded this short demo of Augmented Reality in action in a Customer Service scenario (featuring Oracle Service Cloud, Policy Automation, Field...
Fabricio da Silveira discusses how his company Movida Frotas (leader in fleet outsourcing) reduced customer issue inquiries by 25% with Oracle Service Cloud and...
Fabricio da Silveira discusses how his company Movida Frotas (leader in fleet outsourcing) reduced customer issue inquiries by 25% with Oracle Service Cloud and increased its NPS score 15% in the first 30 days. Check out the Video
Fabricio da Silveira discusses how his company Movida Frotas (leader in fleet outsourcing) reduced customer issue inquiries by 25% with Oracle Service Cloud and increased its NPS score 15% in the...
Led by Oracle developers, product managers and solution consultants, OCC’s monthly Technical Office Hours is the place to share technical knowledge and answer...
Led by Oracle developers, product managers and solution consultants, OCC’s monthly Technical Office Hours is the place to share technical knowledge and answer technical questions. Format & Topics: 60 minutes of open office hours Overview of latest release Introduction to server side extensions New developer tooling Technical Q&A (questions should be submitted ahead of time, during sign-up) Next sessions will be announced in the Commerce Cloud Partner Community, so make sure...
Led by Oracle developers, product managers and solution consultants, OCC’s monthly Technical Office Hours is the place to share technical knowledge and answer technical questions. Format & Topics: 60...
There is no longer any debate about the importance of mobile performance and mobile commerce for businesses. Oracle Commerce Cloud supports both responsive and...
There is no longer any debate about the importance of mobile performance and mobile commerce for businesses. Oracle Commerce Cloud supports both responsive and adaptive approaches out of the box and provides a variety of ways to customize your website and optimize it for mobile traffic, conversions, and user experience. Here are our top 5 tips for optimizing mobile on Oracle Commerce Cloud
There is no longer any debate about the importance of mobile performance and mobile commerce for businesses. Oracle Commerce Cloud supports both responsive and adaptive approaches out of the box and...
Customers are invited to join a two-day "Hack a Smarter Customer Experience" hackathon event on September 29-30, 2017 at the Capgemini Applied Innovation...
Customers are invited to join a two-day "Hack a Smarter Customer Experience" hackathon event on September 29-30, 2017 at the Capgemini Applied Innovation Exchange (AIE) in San Francisco. This technical challenge will consist of showcasing a unique use case which utilizes an Oracle Customer Experience SaaS technology and an innovative Oracle PaaS component like IoT, AI or Big Data. A successful solution will be one that allows customers to achieve one or more of the following:...
Customers are invited to join a two-day "Hack a Smarter Customer Experience" hackathon event on September 29-30, 2017 at the Capgemini Applied Innovation Exchange (AIE) in San Francisco....
