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Daily CX updates for the Oracle EMEA CX partner community

Argentina's Largest Food Producer success story with Oracle SRM and Deloitte

Richard Lefebvre
CX Partners programs Director

Arcor
Increases efficiency of Global Customer Relationship Program, enhances Social
Media Issue Resolution Strategy with Oracle Social relationship Management.

We chose
Oracle because it offered a comprehensive social relationship management
solution. It is customizable, and we can tailor it to the needs of our company,
becoming ever more efficient as time progresses
.” – Claudio Rossetti, senior IT
business demand manager, Arcor.

Deloitte, an
Oracle Diamond Partner, assisted Arcor in the implementation of its social
relationship management solutions.

Our role
was to complete the deployment and configuration of the highly useful and
customizable listen and analyze module for Arcor’s various operating units on
budget and on schedule. We provided support for users, helping them detect and
fix errors, as well as training on using the tool
,” said Sebastián Alvarez
Daneri, senior business development manager, Deloitte.

Read the success
story here

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