X

Daily CX updates for the Oracle EMEA CX partner community

Recent Posts

Product Updates

DECEMBER Advisory — Oracle Cloud Applications Readiness

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Industry Solutions, and Enterprise Performance Management.  Specifically, you will find: Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs) What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications Customer Experience CPQ: 18D Commerce: 18D CX Audience: 18D Eloqua: 18D Sales Planning: December Update Service: 18D Subscription Management: 18C Consumer Goods: 18C SECTION 2 — Readiness Material for MONTHLY MAINTENANCE This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made. Engagement 18A: What's New Engagement 17D: New Feature Summary | What's New Sales 18A: What's New Sales 17D: New Feature Summary | What's New  

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Industry Solutions, and ...

Product Updates

November Advisory — Oracle Cloud Applications Readiness

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Supply Chain Management, Adaptive Intelligent Apps, Industry Solutions, and Enterprise Performance Management.  Specifically, you will find: Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs) What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications CPQ: 18D Eloqua: 18D Field Service: 18D Responsys: 18D Sales Planning: November Update AI for Customer Experience: 18.11 SECTION 2 — Readiness Material for MONTHLY MAINTENANCE This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made. Consumer Goods 18B (NOV): New Feature Summary | What's New  

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Human Capital Management, Supply Chain Management, ...

Oracle News

Oracle launches new Data Cloud Solution for B2B marketers

Oracle Data Cloud today launched a new SMB data solution that helps B2B marketers reach over 115 million IDs at more than 1.5 million small and mid-sized businesses (SMBs) with effective digital campaigns. The new solution enables account-based marketing (ABM) for sales outreach to contacts at small and mid-size businesses across 48 industry and sub-industry segments, offering similar outreach tools to those used by larger organizations. “Most data and tools for digital B2B marketing have focused on large companies while ignoring the millions of smaller companies who make up the vast majority of US businesses,” said Niraj Deo, vice president, product & data Strategy, Oracle Data Cloud. “This SMB data solution levels the playing field for B2B marketers so they can identify, reach, and manage their sales and marketing programs for both large organizations and the smaller businesses who can drive their growth. By combining their own CRM data with Oracle’s syndicated and custom segments, B2B marketers can use advanced account-based marketing capabilities for this massive, but underserved, universe of SMBs.” Using Oracle Data Cloud’s (ODC) SMB solution, B2B marketers can build digital audiences to match their marketing goals and business needs, based on criteria ranging from number of employees to financial risk profiles, growth patterns, accepted payments, ecommerce capabilities, and past purchases. “Cisco has a strong focus on enabling SMBs in their digital transformation initiatives; this is a key pillar of our marketing and sales programs,” said Alex Montuschi, global audience manager of Cisco Corporation. “As we innovate and create offerings meant for SMBs, we see increasing need to reach SMBs already in our CRM systems, and such capabilities will help us increase our reach across small as well as large accounts.” The SMB data solution launched today by Oracle Data Cloud includes: Self-Service Syndicated SMB Audiences: Marketers of all sizes can use Oracle Data Cloud’s data marketplace to build their ideal SMB audiences at scale, then activate those audiences across every major platform and the open web. Custom SMB Audience Capabilities: Enterprise B2B marketers can build custom SMB audiences by onboarding their own first-party data or CRM files, then use Oracle data to find other relevant contacts at the same companies. By integrating this data into their digital marketing efforts, B2B marketers can use the same powerful ABM tools for outreach to both large companies and smaller businesses. SMB Digital Channel Marketing: Marketers can maximize their returns on partner market development funds that are spent on joint SMB marketing campaigns by utilizing Oracle’s Data Management Platform (DMP), digital channel marketing capabilities and custom SMB audiences. “We are excited to partner with ODC on its new SMB solution. ODC has enabled unique use cases based on our commercial data capabilities, which in turn, will help marketers launch successful SMB programs,” said Krista Panoff, vice president, digital partnerships & business development, Transunion. Oracle’s SMB solution is designed to meet the needs of B2B marketers in major industries, including retail, automotive, consumer packaged goods, financial services, technology, telecommunications, and manufacturing. The foundation for Oracle Data Cloud’s new SMB solution is its existing B2B audience marketplace, the industry’s largest source of B2B data. Also it uses the Oracle ID Graph, a unified identify platform, to help make programmatic and data-driven B2B marketing easier. “Our research shows that B2B buyers, including those in SMB segments, leverage digital interactions throughout the buying decision process,” said Christina McKeon of leading industry analyst firm SiriusDecisions. “SMBs typically look for offerings that are easy to buy and maintain. To align to these requirements, it's critical that B2B marketers identify the right organizations to market in order to grow their existing SMB customer base, as well as prospect to new customers. Additionally, over 60 percent of B2B organizations report that 11 to 30 percent of their overall marketing budget is dedicated to channel marketing. We often see B2B organizations leverage their channel partners to target specific markets, such as SMB, to support scale and/or take advantage of a partner’s expertise in a specific market.” More information on Oracle Data Cloud’s SMB data solution is available by contacting The Data Hotline.

Oracle Data Cloud today launched a new SMB data solution that helps B2B marketers reach over 115 million IDs at more than 1.5 million small and mid-sized businesses (SMBs) with effective digital...

Market News

Oracle recognized as a leader in independent analyst report on Marketing Automation Platforms

Oracle Eloqua, part of Oracle Marketing Cloud, is top-ranked in current offering and strategy categories, and received among the highest scores in the market presence category! Oracle Marketing Cloud has been named a leader in business to business (B2B) marketing automation platforms by Forrester Research. The Forrester Wave™: B2B Marketing Automation Platforms, Q4 2018 recognizes Oracle Eloqua as having the highest score in the current offering and strategy categories and among the highest scores in the market presence category. The report also cites Oracle’s substantial investment in “data as a differentiator,” noting that “Oracle aims to help its customers create consistent, compelling and connected experiences for customers and believes a data-first approach is the best way to deliver on that vision.” “Marketing automation is growing at unprecedented rates as CMOs are asked to drive sales and strengthen brand and customer loyalty,” said Shashi Seth, SVP, Oracle Marketing Cloud. “To help our customers take advantage of one of the world’s best marketing orchestration engines to meet increasing demands and maximize the return on marketing spend, we will continue to put Eloqua at the center of all marketing activities. We believe that being named a leader by Forrester validates our unique data-driven approach to marketing and our focus on delivering the strategy, intelligence and execution engine that marketers require to provide irresistible, consistent and connected experiences to customers.” According to Forrester, with many features and much functionality now commoditized, vendors that “provide analytics and AI-powered capabilities to optimize engagement—from attraction to advocacy—with both leads and accounts position themselves to successfully deliver solutions that support modern B2B marketing.” For the report, six vendors were evaluated across 36 criteria, which were grouped into three categories: current offering, strategy and market presence. Oracle received the highest score of any vendor in the current offering category, and received the highest score possible in the strategy and market presence categories. Oracle also received the highest possible score for twenty-seven of the criteria, including data management, planning and program management, segmentation and list building, outbound campaigns, channel optimization, lead nurturing, vision, go-to-market, product road map, innovation agenda, support for global deployments and market impact. Oracle Eloqua equips marketers with best-in-class lead and campaign management tools that help marketers engage the right audience at the right time in the buyer’s journey, while providing real-time reporting and insights. Oracle Eloqua is part of Oracle Marketing Cloud, an integrated portfolio of best-in-class B2B and B2C applications that empowers marketers to deliver irresistible, consistent and connected customer experiences that help drive sales and increase brand loyalty. Harnessing the power of artificial intelligence, Oracle Marketing Cloud provides contextually informed, personalized experiences at scale and in real time so marketers can reach customers wherever they are, and however they choose to engage. Download The Forrester Wave™: B2B Marketing Automation Platforms, Q4 2018 here: https://go.oracle.com/LP=76590?src1=:ex:nc:::&SC=:ex:nc:::&pcode=WWMK180808P00058

Oracle Eloqua, part of Oracle Marketing Cloud, is top-ranked in current offering and strategy categories, and received among the highest scores in the market presence category! Oracle Marketing Cloud...

Community News

It's Go Time for FY19 Partner Selling Essentials

Congratulations if you completed FY18 Immersion! You have demonstrated your determination to seize an incredible learning opportunity and be a part of Oracle’s success in FY19. Now you are ready to take your learning to the next level with FY19 Partner Selling Essentials. What's Next Immersion is just one point in your learning journey. Building on FY18 Immersion training we are pleased to announce FY19 Partner Selling Essentials. Now available through the OPN Partner Readiness Enablement Platform. Learn how the front office and back office work better-together Review specific use-cases on how to sell a better-together solution Learn how to Win with Oracle’s continuously expanding Autonomous Cloud Platform solutions. Once you finish the training you will be awarded an FY19 Sales Essentials Badge, recognizing you as a continuous learner and equipped to effectively sell Oracle’s most current cloud solutions. How to proceed Go to the OPN Competency Center and click “Access PREP”. Next, click on “Visit Learning Advisor” and select “FY19 Partner Selling Essentials” in the Learning Advisor. Finalize your selection, then complete the required courses to earn your “FY19 Selling Essentials” Badge! Get started!

Congratulations if you completed FY18 Immersion! You have demonstrated your determination to seize an incredible learning opportunity and be a part of Oracle’s success in FY19. Now you are ready to...

Product Updates

OCTOBER Advisory: Oracle Cloud Applications Readiness

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Enterprise Resource Planning, Human Capital Management, Industry Solutions, Supply Chain Management, Adaptive Intelligent Apps, and Enterprise Performance Management.  Specifically, you will find: Spotlights: Hosted by senior development staff, these videos highlight top-level messages and product themes New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs) What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications Customer Data Management: 18C Engagement: 18C Loyalty: 18C Sales: 18C CPQ: 18C Responsys: 18D Sales Planning: October Update SECTION 2 — Readiness Material for MONTHLY MAINTENANCE This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made. Customer Experience Commerce 18C (SEP): What's New Consumer Goods 18B (OCT): New Feature Summary | What's New  

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Enterprise Resource Planning, Human Capital Management,...

Product Updates

Oracle Service Cloud - 18C is live!

Oracle Service Cloud -- 18C is now live, bringing our customers new capabilities and giant steps forward in security, stability and scale! For our customers who take advantage of the winning features of Knowledge Advanced, this release is something special. We've really raised the bar in knowledge analytics, we've added type-ahead knowledge search for an extreme jump in efficient access to most relevant articles, and we have made massive improvements to notification templates, adding editing capabilities and the ability to link articles or display full answers. Knowledge has never been more powerful! Other exciting additions to the product include: OPA Connections REST API: supports automation of hub actions like creation of application connections and certificate updates Virtual Assistant Entities: allows recognition of variations on a concept as a single concept (e.g., "Android," "iPhone," "telephone" recognized as the "phone" entity) Incident Thread Redaction: provides a mechanism for editing personal information (e.g. credit card numbers) out of threads, and adds auditing of thread viewers Watch the Oracle Service Cloud’s 18C release video to learn more about the exciting new features! Oracle Service Cloud Resources Product Management Portal Oracle Cloud Release Readiness Assets Oracle Service Cloud User Community Oracle Service Cloud Channel on Youtube and the most recently posted videos

Oracle Service Cloud -- 18C is now live, bringing our customers new capabilities and giant steps forward in security, stability and scale! For our customers who take advantage of the winning features...

Community Events

Enrich Oracle SaaS with PaaS Workshop for EMEA Partners – new dates and locations!

Are you working on Oracle SaaS implementations and want to integrate and extend them using PaaS? Do you have non-SaaS /non-Oracle Systems which you want to integrate with, using their secured APIs? Do you have requirement where multiple organizations are in a need to have a common, secure and open platform for customer engagement using their service API endpoints? Any of these sessions will introduce you to various Oracle PaaS services and showcases how to extend and enrich your SaaS system. It will run two full days with majorly focusing on hands on labs to build the below solution: Digital Transformation in Customer Engagement thru Automation and Integrated Customer Experience (CX) This use case revolves around customer, an organization with it’s product offering and one independent service provider. It displays on how, thru an automated and integrated environment, the organization and service provider were able to: Engage with the customer using a common chatbot platform and provide their services (using Oracle Mobile Cloud Enterprise). Identify and synchronize the customer data to their Oracle Marketing Cloud system (Using Oracle Integration Cloud). Provide an automated, policy based, targeted product offering instantaneously and turns opportunity into sales– All automated (using Oracle Mobile Cloud Enterprise, Oracle Integration Cloud, Oracle Policy Automation service). Expose their business services thru secured API endpoints by using an integration platform (using Oracle Integration Cloud, Oracle API Platform Service). Automate and integrate their business workflow processes. Register to any of these in-class sessions (free): Jordan, October 9-10 Milan (It), November 14-15 Reading (UK), December 5-6

Are you working on Oracle SaaS implementations and want to integrate and extend them using PaaS? Do you have non-SaaS /non-Oracle Systems which you want to integrate with, using their secured APIs?Do...

Community Events

Partner Webcast: CASB & Identity Cloud for Oracle SaaS

The Shared Responsibility Model for SaaS makes customers responsible for security of IAM policies and Customer Data in Oracle SaaS apps. Security teams need Centralized governance, Security and compliance for various LOB SaaS apps running in the cloud A simple but secure user experience while they are accessing Oracle SaaS apps, Modern technologies like Machine Learning to be able to scale out from manual processes and resources If you are implementing or have already implemented Oracle Cloud applications such as CRM, then, surely you are concerned about the security of these applications beyond single sign-on, because these applications store very sensitive employee data and financial data. While Oracle provides the best cloud security for the application, you are responsible for securing the data. Oracle CASB Cloud Service is exactly the solution you are looking for to secure the data, because it is the only CASB solution for Oracle SaaS that helps organizations securely adopt these apps by providing visibility into who is accessing these applications, from where and to do what. Join us within this webcast, to understand how Oracle IDCS and CASB can help to protect your Oracle SaaS Apps with Strong IAM and Continuous Monitoring, understand current challenges, product overview and key differentiators. Protect your customers against threats using advanced user entity behavior analytics and machine learning. This session will be focusing on how to address Oracle SaaS Customers for securing these Applications and their Users with Oracle CASB and Oracle Identity Cloud Service. July 31st, 2018 - 10am CEST (9am BST/11am EEST) - Register here

The Shared Responsibility Model for SaaS makes customers responsible for security of IAM policies and Customer Data in Oracle SaaS apps. Security teams need Centralized governance, Security and...

Community News

New Oracle Service Cloud resources from the Hero Hub

Who doesn't love a great deal? Visit the Oracle Service Cloud Hero Hub to fill your shopping bag with resources to accelerate your success, opportunities to strengthen your relationship with Oracle, and chances to grow your career. As you walk through the doors of our summer pop-up store, you’ll find it chock full of value, including hot new trends in Service Cloud customer success and insights to help you fearlessly survive – even thrive – during your seasonal support spikes. And, while we’ve moved away from using paper comment cards to collect your opinions, there are multiple avenues to provide feedback. In the store, you can earn shopaholic, door buster, and bargain hunter badges (and more!). These badges also will help you on your quest for CX Hero status at Modern Customer Experience 2019. And, while you may not be named a contestant on Supermarket Sweep, you have an opportunity to gain access to an exclusive webinar (yes, you need a loyalty card!). While our pop-up store experience is geared toward Oracle Service Cloud customers in retail, consumer product goods, and consumer electronics, anyone tackling seasonal spikes is invited to start hunting for deals, today! Enter the Service Cloud Hero Hub

Who doesn't love a great deal? Visit the Oracle Service Cloud Hero Hub to fill your shopping bag with resources to accelerate your success, opportunities to strengthen your relationship with Oracle,...

Product Updates

Oracle CX Cloud July update - visibility into new SaaS functionality

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Supply Chain Management, Adaptive Intelligent Apps, Human Capital Management, and Enterprise Performance Management.  Specifically, you will find: New Feature Summaries: This content includes a summary level description of each new feature and product (formerly known as RCDs) What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products Product Documentation: Oracle's online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Cloud Applications CPQ: 18C Service Cloud Agent Browser UI: June 2018 AI for Customer Experience: 18.7 You can also access the full set of Readiness content from the homepage. SECTION 2 - Readiness Material for MONTHLY MAINTENANCE This section only includes areas where new functionality has been introduced during monthly maintenance -or- recent readiness doc adjustments have been made. Commerce 18B (MAY): New Feature Summary | What's New Industry Solutions Consumer Goods 18A (JULY): New Feature Summary | What's New Financial Services 18A (JULY): New Feature Summary | What's New

SECTION 1 — Readiness Material for UPDATES Readiness material is now available for new Oracle Cloud Applications updates — Customer Experience, Supply Chain Management, Adaptive Intelligent Apps, Human...

Community Events

Oracle Commerce Cloud - Technical Deep Dive for EMEA Partners: Brussels (B), August 6-9th

Oracle Commerce Cloud Service is a scalable, modern SaaS platform that packages together all the key software, hardware and upgrade services needed to run an online business. The platform utilizes modern web services that promote limitless customizations and extensibility, empowering businesses to differentiate, innovate and grow. Workshop Overview The Oracle Commerce Cloud technical deep-dive workshop covers the critical development components that developers need to successfully implement Oracle Commerce Cloud. At the conclusion of the course, attendees will have focused on the following concepts: Catalog Management and Product Detail Layouts Catalog Taxonomy (products, SKU’s, collections) Inventory, Admin REST APIs, Layouts Widgets and Shopper Profiles Widget ViewModel, Global Widgets, Shopper Profiles, PDML Advanced Promotions Custom Widgets Global ViewModels, Page ViewModels, Global Widgets, Application Level Javascript, PubSub, Widget versioning, Custom Properties Search Concepts and Configuring OCCS Search Flagging attributes, search flow, index fields, ranking, language analysis Merchant Settings and Shipping Configuration Shipping Methods & External Shipping Calculators, Webhooks, Abandoned Carts Merchant Settings and Payment Methods OOTB Payment & Tax Configuration, Custom Payment Extensions Attendees will work through an intensive 3-day course with a combination of lectures and hands-on exercises, tailored to teach attendees the Oracle Commerce Cloud framework, and to gain valuable skills in implementing best practices. Note: The syllabus is intended for general reference. The boot camp instructor may recommend a different approach in rolling the class. Students are required to check the boot camp duration for the scheduled event they are interested in.  Date & location Vilvoorde / Brussels (Belgium) – August 6-9th Details & registration Audience The technical deep dive bootcamp is targeted for Oracle partners and Oracle Consultants, including systems architects, technical consultants, developers and technical implementers. The workshop is hands-on, with an expectation that attendees will learn through coding. Attendees will need a solid technical foundation; this course is not meant for those without existing Oracle Commerce Cloud implementation experience. Please take a look at the Prerequisites tab to ensure that you meet all criteria before registering. Prerequisites This course is intended for existing Oracle partners who have strong familiarity with Oracle Commerce Cloud, including pre-existing access to a partner sandbox. All hands-on activities must be completed in the partner’s existing sandbox environment. As this is a technical course, attendees must have an intermediate JavaScript capability and be familiar with the key Oracle Commerce Cloud libraries. All attendees will also be required to complete reading and pre-workshop homework exercises. As a technical deep dive, this workshop will not cover any basic information or usage of Oracle Commerce Cloud, such knowledge is a pre-requisite. Attendees will be required to be familiar with the official guides, and Commerce Cloud Online Video Series, in addition to the following libraries that are the foundation of Oracle Commerce Cloud: Less: CSS pre-processor. Bootstrap: HTML/CSS front-end framework which drives our support for “mobile first” responsive design. Knockout: JavaScript library that allows us to bind HTML elements against our Commerce data models using the MVVM design pattern. JQuery: JavaScript framework for navigating, manipulating objects, complementary with Knockout. RequireJS: JavaScript framework for asynchronous module loading in Commerce Cloud. Workstation Requirements Students must bring their own laptop to do lab exercises: 64-bit PC and OS (e.g., Windows 10 64-bit) 6GB of memory or more 40GB of disk space

Oracle Commerce Cloud Service is a scalable, modern SaaS platform that packages together all the key software, hardware and upgrade services needed to run an online business. The platform utilizes...

Oracle

Integrated Cloud Applications & Platform Services