Sunday Sep 21, 2014

EMEA Special: Learn How to Grow Your CX Practice in Two Fantastic Days!

With 20 scheduled conference sessions, 2 workshops, 1 keynote and product demonstrations devoted to Oracle CX solutions, Oracle CX Partner Enablement Summit in Brussels will offer an in-depth opportunity for you to explore the latest product developments, and look into the future of the industry's most comprehensive portfolio of customer experience solutions.

Be sure to check out these don’t miss sessions.

  • Service Cloud: Building a Case for Phased Approach Karl Helfner, Sr. Manager, CX Application Partner Enablement, to discuss how customer experience impacts company revenue, and how partners should apply for success in the CX space.
  • Social Cloud: On-Boarding: 30 Days to Successful Adoption learn some of the best practices to drive successful client engagement with the Oracle Social Relationship Management and demonstrate the value of the platform.
  • Oracle Marketing Cloud – Where’s the Money? You’re sold – the Oracle Marketing Cloud is where you want to be! Now what? Find out how you can partner with the Oracle Marketing Cloud to grow a strong marketing cloud practice and start realizing the opportunity for you and your customers.
  • Sales Cloud: Deliver a Seamless, Engaging Sales Process Gain insight into the benefits of integrated sales planning for improving efficiency and effectiveness. Join us for this session to learn how Oracle Sales Cloud Release 9 enhanced capabilities can help you achieve your sales goals.
  • Grow your CX Practice with Journey Mapping In this session you will learn how to use CX Journey Mapping Workshops to grow your business. We’ll also teach you how to set-up and conduct your own CX Journey Mapping Workshops.
  • Better Insights with Enterprise Social & Social Insights Demo SRM’s triple listening technology platform is the most advanced in the industry for finding the right conversations. Join us for this session to learn more about Oracle’s Enterprise social insights solution and how to gain buy-in from those interested in a listening solution.

· And much more…

A complete list of CX Partner Enablement Summit in Brussels sessions is available on the event website.

There are more than just sessions to wet your appetite – don’t miss the CX Journey Mapping Workshops! And be sure to add the networking reception to your itinerary for a chance to connect with your fellow CX and business leaders in attendance.

Todd Schorle - Director Oracle A&C

Monday May 07, 2012

Oracle Fusion Applications 11g Release 4

Oracle Fusion Applications 11g Release 4, formerly referred to as RUP 3, focuses on enhancements to the existing functional footprint. These additional capabilities focus on providing an improved user experience, more extensibility and additional flexibility in how customers choose to implement Oracle Fusion Applications functionality to meet their business requirements. 

Release 4 continues our commitment to deliver enhancements to existing functionality that our customers tell us are important to their business and to deliver new and compelling capabilities that drive innovation and make Fusion the new standard for applications in the marketplace.

Release Details
Oracle Fusion Applications 11g Release 4 is now available on
My Oracle Support: Bug 13936357 - ORACLE FUSION APPLICATIONS 11G RELEASE 4 (, and the target date for eDelivery is May 10th, 2012. It is currently available on Linux x86-64 and English, with additional platforms and languages available soon.

For further details specific to Software Access, Certifications, Language Availability, Release Notes, and Learning Material, please reference the New Release Landing Page available on My Oracle Support (ID: 1453192.1).

To learn more about the content of this release, reference the following:

Data Sheets

Thursday Apr 12, 2012

Spotlight on RIVA: CRM integration for Oracle CRM on Demand and Microsoft Exchange

Introducing Riva from Omni - an Oracle ISV partner specializing in Enterprise Management and Integration Solutions

Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange or even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand.

Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook.  So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix  or a mobile device, Riva's got them covered.

There are no plug-ins to be installed, configured, managed and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process.

Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand.

Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users.

Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for  opportunities, quotes and custom objects for example within the Outlook interface.

Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption.

From a mobile perspective, Riva allows users to view and manage their CRM On Demand contacts, calendar, tasks, opportunities and cases from iPad, iPhone, Android and BlackBerry devices.  Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange.  Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar and mail apps on the smartphone or tablet.

Riva Datasheet for CRM On Demand Riva Brochure – Oracle CRM On Demand 

Technical Knowledgebase & Riva Trial
Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins

Contact: Wolfgang Berger -

Thursday Apr 05, 2012

Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid.

100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc.

During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience.

Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project.

After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event.

All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future.

We look forward to organise a similar event next year and to welcome even more partners!

Richard Lefebvre

Tuesday Mar 27, 2012

New Fusion CRM Webinars for Partners dates and subjects announced

New Fusion CRM Weekly webinars dates and subjects have been announced! Visit our microsite to find out the sessions to come and mark them in your agenda.

The next session will take place Monday April the 2nd at 3pm GMT / 4pm CET and will address the Fusion CRM Sales Planning 

In order to check the complete agenda and see login-details, please visit our dedicated microsite.

  • How to join the dedicated microsite:
  • Agenda: The list of sessions is published and will be regularly updated in the microsite.
  • Duration: Each session lasts up to 60 minutes
  • Webex: The respective webinar link and session ID are published in the microsite
  • Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite
  • Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section.

We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success! 

For further information please contact me at

Friday Mar 16, 2012

Oracle Open World - 30. September - 4. October 2012, San Francisco, USA

Organization for Oracle OpenWorld  (30. September - 4. October 2012, San Francisco, USA) has started. Watch out for further information to come in the coming weeks.

Exhibition and Sponsorship Opportunities
Exhibiting, sponsoring and advertising at Oracle OpenWorld 2012 is the best opportunity for Oracle partners to achieve critical marketing and sales objectives. As the world's preeminent Oracle conference, Oracle OpenWorld attracts influential users and decision-makers from customer organizations globally. Exhibition and sponsorship opportunities are filling up quickly, so partners should explore exhibition, branding and sponsorship opportunities now.

Register NOW and Save - Super Saver Period Ends 30. March
You should register today to save $800 on their Oracle OpenWorld full conference pass. There will not be any cheaper prices available afterwards!

Partners and Customers - Call For Papers Opens 14. March
Oracle OpenWorld Call for Papers will open Wednesday, 14. March. Speak your mind to the world's largest gathering of the most knowledgeable IT decision-makers, leading-edge developers, and advanced technologists. Don't delay - the call for papers closes 11:59 PM PST on 9. April 2012.

Thursday Feb 09, 2012

Oracle EMEA Cloud CRM Partner Community Forum - Madrid (28-29 March 2012)

The next Oracle EMEA Cloud CRM Partner Community Forum will take place on March 28th and 29th in Madrid.

During the two days, free of charge, event, Oracle EMEA Cloud CRM partners will find an opportunity to:

  • Learn about the overall Oracle Cloud CRM strategy
  • Understand the Oracle CRM on Demand and Fusion CRM SaaS latest news and roadmap
  • Experience Oracle CRM on Demand add-on’s from Europe based ISV’s
  • Review Partnering opportunities with RightNow (recently acquired by Oracle)
  • Meet with Oracle Cloud CRM Global Product Management
  • Network within the Oracle Cloud CRM Partner Community

See the agenda and logistic details HERE

Seats are limited! Register today HERE

Friday Feb 03, 2012

Analyst Report: IDC is bullish about Oracle Fusion Applications!

In a recent report, IDC express a very positive view on Oracle Fusion Applications:

" Oracle Fusion Applications, built on a modern platform, incorporate many of the key design principles that are necessary in the next generation of enterprise applications, including embedding analytics and social functionality into the work processes and increasing the availability of key functionality across multiple mobile devices (...) Oracle's move to offer more applications in both the public and the private cloud will be well received by customers, offering choice about when and where to take advantage of the benefits that such a deployment enables over on-premise applications."

Friday Jan 27, 2012

Oracle acquires RightNow: what's in it for Oracle Cloud CRM Partners?

Oracle has just completed the acquisition of RightNow, the market SaaS leader in Customer Experience.

What does this mean for you, as an existing Oracle Cloud CRM (CRM on Demand or Fusion CRM) partner?

To find out, I invite you to visit the Oracle's RightNow acquisition page and to join a special Partner Webcast, featuring Oracle's Presidents Mark Hurd and Thomas Kurian as well as Greg Gianforte and Wayne Huyard from RightNow on Tuesday January 31 2012 6:00pm CET. To join this webcast, please register here.

Friday Jan 20, 2012

How mobile is Oracle?

Here is the link to one of our most active CRM partners (Cap Gemini NL) blog, featuring a very good article on the last Oracle Technology innovations to support mobile users:

Thursday Jan 05, 2012

New Fusion CRM Sales Specialist guided learning path is available

The Oracle Fusion Customer Relationship Management 11g Sales Specialist guided learning path is available to OPN partners now!

Fusion CRM 11g Sales Specialist Guided Learning Path

This training is intended for sales representatives at partner organizations who specialize in selling and positioning Oracle Fusion CRM to their own customer base. The recommended online training sessions provide sales training solutions that equip the sales teams with high-level of product knowledge, market knowledge and selling strategies to help them achieve own revenue targets. Passing the assessment test with a score of 80% or more will enable you to become an Oracle Sales Specialist, which will be your first step on the way to Oracle Fusion CRM specialization.

Further details are available in the Oracle Fusion Applications Knowledge Zone

Thursday Dec 08, 2011

Oracle Fusion Applications: Monthly Partner Updates

We wish to keep our Oracle partner teams informed of updates and new assets for Oracle Fusion Applications. Therefore, we will host monthly updates on the first Thursday of each month starting with Thursday, January 5th and running through May 3rd, 2012.

Links to add all the events to your calendars are included below.

JANUARY 5th, 2012 Topic: Specializations and Partner Enablement Opportunities. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills. This session will provide the latest on opportunities for partners to gain skills, knowledge, and Specialization with Oracle Fusion Applications.

8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click this link to add the event to your calendar:

Dial-In: 1. 877-664-9137 / Passcode 99116 International: 706-634-9619 (

Access Live Event Learning Link:|c=1091152896

Webconference access: Session number: 594 902 342

February 2nd, 2012 - Topic TBD - 8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click this link to add the event to your calendar:

March 1st, 2012 - Topic TBD - 8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click this link to add the event to your calendar:

April 5th, 2012 - Topic TBD - 8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click this link to add the event to your calendar:

May 3rd, 2012 - Topic TBD - 8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click this link to add the event to your calendar:

Wednesday Nov 16, 2011

New: Oracle CRM On Demand Release 19 Partner Readiness web site!

We are pleased to introduce you the Oracle CRM On Demand Release 19 Partner Readiness page, a dedicated web site, designed as part of the Release Readiness Program for Partners to provide the training and resources necessary for YOU to successfully position and implement the new Oracle CRM On Demand 19 release.

Organized around 3 areas (Immersion Training, Transfer of Information and Collaterals & Other Assets), it consists of 19 short trainings and 4 documents helping you to deliver successfully your CoD Release 19 projects. 

Visit the CRM on Demand Release 19 Partner Readiness page here!

Tuesday Nov 15, 2011

eSeminar: Oracle’s Fusion Update for Partners

Oracle’s Fusion Update for Partners

Thursday, November 17th  - 6pm CET

At OOW, Oracle unveiled Oracle Fusion Applications, the next generation of business applications. By setting the standard for application architecture, design and deployment, customers will be able to extend the value of their applications environment by using Oracle Fusion Applications components side-by-side with their existing applications portfolio.

Delivered as a complete suite of modular applications, Oracle Fusion Applications coexist with existing Oracle Applications. As one module, a product family or the entire suite, customers can choose to leverage the advances pioneered by Oracle at a pace that matches business needs for a new level of performance.

David Bowin, Director of Oracle’s Fusion Applications Team, will host a eSeminar sessions to address various questions that our partners have regarding Oracle’s Fusion Applications.   See the schedule below and mark your calendar to attend.

9:00am - 10:00am Pacific (6pm CET)

Click this link to add the event to your calendar:
Dial-In:  1. 877-664-9137  /   Passcode 98300
International:  706-634-9619

Access Live Event Learning Link:|c=1069641479

Webconference access--
Session number: 591807958

Tuesday Nov 01, 2011

Welcome to the Oracle EMEA CRM On Demand Partner Community Blog

Dear Oracle CRM On Demand Business partner

One of the fastest growing of all Oracle products and solutions, Oracle CRM On Demand offers to System Integrators, Independent Software Vendors and Resellers a world of fantastic business opportunities.

The aim of this blog is to facilitate your Oracle CRM On Demand enablement and to help you be more successful in your Oracle CRM SaaS business development journey!

You will find a variety of information related to Oracle CRM SaaS solutions: product announcements, news about enablement and training, customer references, business development, ideas about innovations, and so on.

The blog will also be used to inform you about the new Oracle Fusion CRM SaaS solution, a breathtaking piece of technology and an innovative paradigm like the world experiences only every 15+ years.

If you would like to receive personalized information, newsletters and alerts about Oracle SaaS solutions, join the Oracle EMEA CRM On Demand Partner Community here.

Wishing you happy reading and a highly successful business with Oracle CRM SaaS solutions!

Best regards,

Richard Lefebvre
Oracle EMEA CRM SaaS Partner Program Director



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