Tuesday Apr 24, 2012

CRM on Demand Technical and End User Training from ENIGEN

Enigen, one of the most experienced Oracle CRM partners in EMEA is providing CRM onDemand Training that are are also available to other partners or System Integrators:

Implementing a CRM solution is a complex “business transformation” effort that will impact how people are expected to work in the future.

Creating vision for an organization is as important as communicating it in the correct way and making sure that it is adopted by everyone within the organization.

Thus, leveraging user adoption throughout the implementation phase not only speeds up the initiatives underway but also serves as a motivating catalyst. At the same time, a well-managed and multidisciplinary technical training can enhance the capabilities of individuals and the IT competence of an organization.

Empower your Employees

Intended for companies that want to get the most out of their Oracle CRM On Demand, Enigen Training provides users and managers with tailored services aligned to your specific goals, terminology and business processes.

We deliver both pre built and bespoke training solutions in English, Italian, Spanish, Portuguese, French and Turkish.

About Enigen

Enigen Enterprises Ltd is a fast growing multinational CRM consultancy group founded in 2004, based in London, with companies in the UK, Italy and Switzerland.

An operating group of 80, and a team of 60 consultants speaking 16 languages with a customer base in 18 countries around the world collated over the past 8 years.

Enigen is the unique Oracle CRM on Demand Reseller Partner in EMEA that is also focused on delivering high quality training services.

For more information, please contact: emeatraining@enigen.eu  or +44 203 328 0710


Thursday Apr 12, 2012

Spotlight on RIVA: CRM integration for Oracle CRM on Demand and Microsoft Exchange

Introducing Riva from Omni - an Oracle ISV partner specializing in Enterprise Management and Integration Solutions

Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange or even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand.

Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook.  So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix  or a mobile device, Riva's got them covered.

There are no plug-ins to be installed, configured, managed and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process.

Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand.

Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users.

Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for  opportunities, quotes and custom objects for example within the Outlook interface.

Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption.

From a mobile perspective, Riva allows users to view and manage their CRM On Demand contacts, calendar, tasks, opportunities and cases from iPad, iPhone, Android and BlackBerry devices.  Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange.  Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar and mail apps on the smartphone or tablet.

Riva Datasheet for CRM On Demand Riva Brochure – Oracle CRM On Demand 

Technical Knowledgebase & Riva Trial  http://kb.omni-ts.com/47/
Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins

Contact: Wolfgang Berger - wberger@omni-ts.com

Thursday Feb 09, 2012

Oracle EMEA Cloud CRM Partner Community Forum - Madrid (28-29 March 2012)

The next Oracle EMEA Cloud CRM Partner Community Forum will take place on March 28th and 29th in Madrid.

During the two days, free of charge, event, Oracle EMEA Cloud CRM partners will find an opportunity to:

  • Learn about the overall Oracle Cloud CRM strategy
  • Understand the Oracle CRM on Demand and Fusion CRM SaaS latest news and roadmap
  • Experience Oracle CRM on Demand add-on’s from Europe based ISV’s
  • Review Partnering opportunities with RightNow (recently acquired by Oracle)
  • Meet with Oracle Cloud CRM Global Product Management
  • Network within the Oracle Cloud CRM Partner Community

See the agenda and logistic details HERE

Seats are limited! Register today HERE

Friday Feb 03, 2012

Spotlight on CRM IT Social CRM++: a Web 2.0 Productivity Tools for CRM on Demand

CRMIT, an Oracle ISV and one of the leading CRM On-Demand System Integrators in EMEA, has developed SocialCRM++, an efficient collaboration system for managing customer relationships and data in a well-organized and process-centric way. SocialCRM++ has the competence to bring new and dynamic methods for improving the quality and speed of interactions between your CRM On Demand users and the CRM data itself.

SocialCRM++ is built as a cloud-ready plug-in to CRM On-Demand, it allows you to seamlessly connect to broad set of data without losing any confidential information.

SocialCRM++ is a SaaS based Web 2.0 On Demand solution for Oracle CRM On Demand implementations. This changes the face of traditional, transactional CRM and makes it an information sharing platform, which is fun to use and at the same time improving productivity. Your CRM users can follow each other / share public / private messages / respond to others / form groups and interact / follow important CRM records / share URLs / Files and more. If you are having a hybrid model of deployment, you can use SocialCRM++ to collaborate between your CRM Users and Non-CRM Users too!

To summarize, SocialCRM++  incorporates all the basic features of a social app including secure interfaces to follow people, post status updates, respond, share, create or manage groups, events, post files and lots more; all with a CRM focus. So, you will be able to target all your social messages around CRM records, documents or even general topics, as per your requirement. CRMIT’s SocialCRM++ is available in multiple deployment models : It can be hosted within your premises, or in a private / public cloud.

To get a glimpse of how SocialCRM++ works, view this YouTube video: http://www.youtube.com/watch?v=KzVG7hMFobY&feature=player_embedded

Thursday Feb 02, 2012

Cloud CRM and Data Privacy: no longer an oxymoron?

In several industries (Financial Services, Public Sector, Healthcare,...) and in many countries, Data Privacy related regulations or fears have created resistance and obstacles to promote SaaS CRM solutions.

If you are facing such a situation, consider PerspecSys, an Oracle ISV which offers the ultimate response to Data Privacy issues!

Data Residency and Control in the Cloud

The PerspecSys PRS Server is a cloud data control gateway solution that gives businesses critical privacy, residency and security capabilities when using cloud applications. Any sensitive information that leaves a company’s environment and enters the cloud can be tokenized or encrypted, ensuring that data remains undecipherable while they are utilizing an application’s functionality. Oracle has partnered with PerspecSys to bring these capabilities to Oracle On Demand CRM.


Enable the Adoption of Oracle CRM On Demand as a Global Standard for Your Enterprise

By controlling and protecting sensitive corporate data within various geographies, PerspecSys’ solutions eliminate any potential data residency and regulatory barriers to deploying Oracle CRM On Demand across multiple jurisdictions within the enterprise. Enterprises can confidently deploy Oracle CRM On Demand globally while maintaining critical functionality and data residency in each jurisdiction. Learn more by visiting www.perspecsys.com.

Thursday Jan 19, 2012

Spotlight on Dealmaker: a CRM on Demand add-on to maximize Sales Teams Productivity

The TAS Group® and Dealmaker provide you with unique differentiators against competing CRM systems.  We help your customers to sell smarter and manage better, with better CRM system adoption.  According to the Aberdeen Group, customers of The TAS Group realize 21% greater quota attainment. The TAS Group’s unique value is the result of combining intelligent software applications and deep sales methodologies.  The Dealmaker® intelligent software platform provides real-time automated deal coaching, configurable sales process, deep methodology, and smart reasoning to deliver better sales results - consistently. The predictive analytics provide accurate sales forecasts.

Dealmaker inside Oracle® CRM on Demand helps your customers achieve sustained, predictable and profitable sales growth through increased adoption of buyer-driven sales processes, instant, accurate forecasting, increased win rate with Target Account Selling® (TAS®), shortened sales cycles with better customer alignment, improved account penetration with account management methodology, automated deal-specific inspection and coaching, and objective, predictive analytics based on each company’s business rules.  Dealmaker Pulse provides intelligent social networking for sales, with instant objective deal alerts.

Dealmaker and Oracle® CRM on Demand combine to bring structure to the sales process, and make the sales person smarter with guidance and best practice through each step in the pipeline.  Forecasts are based on data collected during the sales process, and remove sales person subjectivity for dramatically increased forecasting accuracy.  Pipeline analytics and deal analytics allow sales people to prepare better for deal reviews, and help sales leaders accelerate revenues with early warning performance insights so they can focus their coaching efforts.  Embedded account planning and opportunity management methodology are the foundation for planning, finding, creating and winning more opportunities.  Globally proven change management processes provide learning, assessment, certification, application and revision for improved adoption and sustainment of selling best practices.

Friday Jan 06, 2012

Contribute to the Specialization completion of your organization

In order to be recognized as a certified Implementation Specialist, please refer to the online instructions, describing how to manage to have your:

  • Company ID included into your personal Pearson Vue profile

  • Oracle.com account mapped with your Pearson Vue account (Certview)

Might you be facing any challenge to complete these actions, we invite you to turn to the Partner Business Center

Thursday Dec 08, 2011


Jambou DQM On Demand is a Data Quality online extension for Oracle CRM On Demand. Its standard features include:

·         Fault-tolerant (fuzzy) search for any objects or custom objects,

·         Duplicate check and de-duplication,

·         Worldwide postal address validation and standardization,

·         CRMOD data enrichment with external data bases (e.g. Dun&Bradstreet),

·         Data quality management metrics.

Jambou DQM On Demand is seamlessly integrated in Oracle CRM On Demand and looks as a basic component of the system. Jambou DQM On Demand helps reducing costs, increasing sales productivity and marketing campaign efficiency by improving the Oracle CRM On Demand solution data quality.

Jambou is used across many countries over the World. Customer references include Siemens, Nestlé, ThyssenKrupp or Vopak.

An Oracle ISV, Jambou is headquartered in Berlin (Germany) with focus on Data Quality Management SaaS exclusively for Oracle CRM On Demand.

For more information about Jambou, please contact dirk.findeisen@jambou.com

Thursday Nov 17, 2011

CRM on Demand Marketing (ODM) Training for Partners - Munich - Dec 14-16th, 2011

We are pleased to inform you that we will be conducting a CRM on Demand Marketing (ODM) training workshop for EMEA Partners on December 14th - 16th in Munich (Germany).

This 2.5-day Instructor lead course will be focusing on preparing Oracle CRM on Demand Practitioners and Clients to implement and operationalize ODM. The course will be consisting of 2 main tracks:

  • Marketing User
  • Product Specialist

The course will be limited to 50 participants (with a maximum of 3 attendees per Partner Company). For detailed information and registration link, please refer to the invitation which will be sent shortly to the EMEA CRM on Demand Partners community or contact richard.lefebvre@oracle.com.

To join the EMEA CRM on Demand Partners community, follow this link:www.oracle.com/partners/goto/crm-saas-emea

Wednesday Nov 16, 2011

New: Oracle CRM On Demand Release 19 Partner Readiness web site!

We are pleased to introduce you the Oracle CRM On Demand Release 19 Partner Readiness page, a dedicated web site, designed as part of the Release Readiness Program for Partners to provide the training and resources necessary for YOU to successfully position and implement the new Oracle CRM On Demand 19 release.

Organized around 3 areas (Immersion Training, Transfer of Information and Collaterals & Other Assets), it consists of 19 short trainings and 4 documents helping you to deliver successfully your CoD Release 19 projects. 

Visit the CRM on Demand Release 19 Partner Readiness page here!

Monday Nov 14, 2011

CRM On Demand Disconnected Mobile Sales for Life Sciences (iSales) is available

The much awaited CRMOD Disconnected Mobile Sales for Life Sciences (iSales) is now available!

Oracle CRM On Demand Disconnected Mobile Sales for Life Sciences provides a flexible CRM solution for the iPad platform. It provides world-class productivity for pharmaceutical sales in disconnected and connected environments.

Take a look at the Product Data Sheet and contact your local CRM onDemand sales representative for further information.

Thursday Nov 03, 2011

New Oracle CRM On Demand Implementation Boot Camp

OPN EnablementWe are pleased to announce the new Oracle CRM On Demand Implementation Boot Camp, a four day instructor led workshop to jump start your skills by providing hands-on foundational experience on CRM on Demand

This Boot Camp examines the fundamental concepts of Oracle CRM On Demand administrative functionality. It defines the role of the company administrator and includes instruction on administrator tasks. Through a series of hands-on lab exercises, participants learn how to set up, customize, and administer Oracle CRM On Demand for a company.

Detailed information on this Boot Camp here.

Contact : If you are interested to plan and deliver an Oracle CRM On Demand Implementation Boot Camp for your team, please contact Oracle Partner Enablement team at opn-edu_ww@oracle.com.


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