Wednesday Jun 06, 2012

Fusion Learning Center News

The Fusion Learning Center portal now includes more than 1,600 learning assets.

With so many assets, we have re-organized this portal slightly by introducing a new References section in the right lower corner, where we are providing quick links to the key assets.

Furthermore, we have introduced a new Release Readiness section in the left navigation. Currently this points to the latest release; Release 4. We will be updating this section to also include the ability to stripe the assets by release. More to come on this later!

New Assets and Uplifted Content include:

Monday May 07, 2012

Oracle Fusion Applications 11g Release 4

Oracle Fusion Applications 11g Release 4, formerly referred to as RUP 3, focuses on enhancements to the existing functional footprint. These additional capabilities focus on providing an improved user experience, more extensibility and additional flexibility in how customers choose to implement Oracle Fusion Applications functionality to meet their business requirements. 

Release 4 continues our commitment to deliver enhancements to existing functionality that our customers tell us are important to their business and to deliver new and compelling capabilities that drive innovation and make Fusion the new standard for applications in the marketplace.

Release Details
Oracle Fusion Applications 11g Release 4 is now available on
My Oracle Support: Bug 13936357 - ORACLE FUSION APPLICATIONS 11G RELEASE 4 (, and the target date for eDelivery is May 10th, 2012. It is currently available on Linux x86-64 and English, with additional platforms and languages available soon.

For further details specific to Software Access, Certifications, Language Availability, Release Notes, and Learning Material, please reference the New Release Landing Page available on My Oracle Support (ID: 1453192.1).

To learn more about the content of this release, reference the following:

Data Sheets

The 4 reasons Oracle Fusion CRM should be on your shortlist

Robin Skinner of Acrotrend consultancy wants the world to know the 4 reasons of why Oracle Fusion CRM should be on every company's short list of apps to consider.

After having a chance to work with our product suite, Robin thinks that we are particularly strong when it comes to the following:

1) Achieving alignment between Sales and Marketing
2) Analytics Everywhere
3) Social CRM
4) High quality sales planning

Enjoy the full article at

Tuesday Apr 24, 2012

CRM on Demand Technical and End User Training from ENIGEN

Enigen, one of the most experienced Oracle CRM partners in EMEA is providing CRM onDemand Training that are are also available to other partners or System Integrators:

Implementing a CRM solution is a complex “business transformation” effort that will impact how people are expected to work in the future.

Creating vision for an organization is as important as communicating it in the correct way and making sure that it is adopted by everyone within the organization.

Thus, leveraging user adoption throughout the implementation phase not only speeds up the initiatives underway but also serves as a motivating catalyst. At the same time, a well-managed and multidisciplinary technical training can enhance the capabilities of individuals and the IT competence of an organization.

Empower your Employees

Intended for companies that want to get the most out of their Oracle CRM On Demand, Enigen Training provides users and managers with tailored services aligned to your specific goals, terminology and business processes.

We deliver both pre built and bespoke training solutions in English, Italian, Spanish, Portuguese, French and Turkish.

About Enigen

Enigen Enterprises Ltd is a fast growing multinational CRM consultancy group founded in 2004, based in London, with companies in the UK, Italy and Switzerland.

An operating group of 80, and a team of 60 consultants speaking 16 languages with a customer base in 18 countries around the world collated over the past 8 years.

Enigen is the unique Oracle CRM on Demand Reseller Partner in EMEA that is also focused on delivering high quality training services.

For more information, please contact:  or +44 203 328 0710


Fusion CRM: as simple as it gets

Don't think that Fusion information can be complex or overwhelming! We recommend, as a start, this main place where you can go to see the solution and make your opinion:
 (and from there, navigate to the "Fusion CRM" button): It takes you 20 minutes to see everything that is there!





New Fusion CRM Implementation Specialist Guided Learning Path and New Certified Implementation Specialist Exam in Beta!

New Specialist Guided Learning Path Available!

Oracle Fusion Customer Relationship Management 11g Sales Implementation Specialist

New Certified Implementation Specialist Exam Available in Beta!

Oracle Fusion Customer Relationship Management 11g Sales Essentials (1Z1-456)

This exam is designed for individuals who possess a strong foundation and expertise implementing and/or developing Oracle Fusion CRM Sales solutions. This certification exam covers topics such as: Common CRM Configuration, Lead Management, Opportunity Management, Territory Management, Quota Management and Forecasting. Up-to-date training and field experience are recommended.

You can get a free voucher for this exam by sending an email to The free vouchers will be given out on a first come first served basis.

Thursday Apr 12, 2012

Customer Concepts TV

Eliminate the Guesswork in Your Customer's Sales Organization

Selling is the lifeblood of every business. In the past, companies would increase headcount to boost sales.

In today’s business environment, companies need to re-evaluate the way in which they sell. Sales and marketing organisations must optimise performance, increase team productivity and focus on the best opportunities.

Oracle Fusion CRM has been specifically designed with tools to help sales and marketing teams improve efficiency and drive revenue. Territory modeling and management, quota and commission management, collaborative features, real-time customer information and mobile device integration are just some features incorporated.

Join us on Customer Concepts TV as we aim to help you find the right strategy for your prospect and customers. Whether they already have a CRM solution in place or are looking for the next level of CRM implementation, this online TV show will give you very practical advice that can help you to make the most out of your CRM implementation.
Register now to reserve your spot for this exclusive, live-stream event. Customer Concepts TV comes to you on April 24.

Watch the Customer Concepts TV trailer here

Spotlight on RIVA: CRM integration for Oracle CRM on Demand and Microsoft Exchange

Introducing Riva from Omni - an Oracle ISV partner specializing in Enterprise Management and Integration Solutions

Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange or even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand.

Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook.  So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix  or a mobile device, Riva's got them covered.

There are no plug-ins to be installed, configured, managed and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process.

Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand.

Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users.

Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for  opportunities, quotes and custom objects for example within the Outlook interface.

Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption.

From a mobile perspective, Riva allows users to view and manage their CRM On Demand contacts, calendar, tasks, opportunities and cases from iPad, iPhone, Android and BlackBerry devices.  Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange.  Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar and mail apps on the smartphone or tablet.

Riva Datasheet for CRM On Demand Riva Brochure – Oracle CRM On Demand 

Technical Knowledgebase & Riva Trial
Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins

Contact: Wolfgang Berger -

Thursday Apr 05, 2012

Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid.

100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc.

During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience.

Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project.

After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event.

All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future.

We look forward to organise a similar event next year and to welcome even more partners!

Richard Lefebvre

Tuesday Mar 27, 2012

New Fusion CRM Webinars for Partners dates and subjects announced

New Fusion CRM Weekly webinars dates and subjects have been announced! Visit our microsite to find out the sessions to come and mark them in your agenda.

The next session will take place Monday April the 2nd at 3pm GMT / 4pm CET and will address the Fusion CRM Sales Planning 

In order to check the complete agenda and see login-details, please visit our dedicated microsite.

  • How to join the dedicated microsite:
  • Agenda: The list of sessions is published and will be regularly updated in the microsite.
  • Duration: Each session lasts up to 60 minutes
  • Webex: The respective webinar link and session ID are published in the microsite
  • Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite
  • Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section.

We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success! 

For further information please contact me at

Tuesday Mar 13, 2012

Fusion CRM Classroom Training now available!

I am pleased to announce the first Oracle Fusion Applications Classroom Training program for March-May. This program is now offering trainings in North America and India only. Europe based Fusion CRM trainings will be available starting July (check a next post on this blog to have a preview of the dates and locations).

If you would like to register to one of these training courses, send me an eMail and I will send you the corresponding registration links in return.

The entire Oracle University program for Fusion Applications is available here:

Installation, Administration and Customization Courses


Fusion Applications: Installation and Administration


26 March – Reston, Virginia


16 April - Chicago, Illinois

21 May – Belmont, California

Fusion Applications: Extend Applications with ADF


2 April – Chicago, Illinois

9 April - Reston, Virginia

16 April - Belmont, California

16 April - Bangalore, India

Fusion Applications: Install and Configure Identity Management


16 April – Bangalore, India

30 April – Belmont, California

Cross Application Implementation Courses


Fusion Applications: Functional Setup Manager for Implementers


30 April – Belmont, California

7 May – Bangalore, India

Customer Relationship Management (CRM) Courses


Fusion CRM Implementation: CRM Extensibility Framework


29 May – Belmont, California

Fusion CRM Cloud Service Implementation Fundamentals


14 May – Belmont, California

Fusion Applications: CRM Incentive Compensation Implementation


21 May – Belmont, California

Human Capital Management (HCM) Courses

Fusion Applications: Global Human Resources Implementation


16 April – Belmont, California

14 May - Utrecht, Netherlands

14 May - Bangalore, India

Fusion Applications: Talent Management Implementation


14 May – Belmont, California

21 May – Bangalore, India

Fusion Applications: Compensation Implementation


23 April – Belmont, California

21 May - Utrecht, Netherlands

Fusion Applications: Benefits Implementation


30 April – Belmont, California

Fusion Applications: Payroll Implementation (US)


7 May – Belmont, California

Tuesday Mar 06, 2012

Weekly Fusion CRM Webinars for partners

Uncover the Power of Oracle Fusion Applications: Weekly Fusion CRM Webinars for Partners - A series of one hour, free of charge, webinars aimed to support your Fusion CRM Business

We are pleased to invite you to join a series of Fusion CRM Webinars especially designed for our Oracle EMEA Cloud CRM partners in order to help you to build up your Fusion CRM business. These Webinars will begin on Monday, March 12th and will be delivered on a weekly basis at 3pm GMT / 4pm CET. Please visit the microsite regularly as the schedule may be subject to change.

We intend covering the following topics: Fusion CRM overview, understanding the User Interface, Fusion Marketing, Fusion Customer Hub, Fusion for Mobile, Fusion Sales, Fusion Composer, etc.- this series of one hour each webinars will give you the opportunity to undercover specific elements of Fusion CRM, see the solution live and get answers to your questions.

A more detailed Agenda along with login-details can be found on our microsite.

  • How to join the dedicated microsite:
  • Agenda: The list of sessions is published and will be regularly updated in the microsite.
  • Duration: Each session lasts up to 60 minutes
  • Webex: The respective webinar link and session ID are published in the microsite
  • Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite
  • Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section.

We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success! 

For further information please contact me at

Thursday Feb 09, 2012

Oracle EMEA Cloud CRM Partner Community Forum - Madrid (28-29 March 2012)

The next Oracle EMEA Cloud CRM Partner Community Forum will take place on March 28th and 29th in Madrid.

During the two days, free of charge, event, Oracle EMEA Cloud CRM partners will find an opportunity to:

  • Learn about the overall Oracle Cloud CRM strategy
  • Understand the Oracle CRM on Demand and Fusion CRM SaaS latest news and roadmap
  • Experience Oracle CRM on Demand add-on’s from Europe based ISV’s
  • Review Partnering opportunities with RightNow (recently acquired by Oracle)
  • Meet with Oracle Cloud CRM Global Product Management
  • Network within the Oracle Cloud CRM Partner Community

See the agenda and logistic details HERE

Seats are limited! Register today HERE

Friday Feb 03, 2012

Spotlight on CRM IT Social CRM++: a Web 2.0 Productivity Tools for CRM on Demand

CRMIT, an Oracle ISV and one of the leading CRM On-Demand System Integrators in EMEA, has developed SocialCRM++, an efficient collaboration system for managing customer relationships and data in a well-organized and process-centric way. SocialCRM++ has the competence to bring new and dynamic methods for improving the quality and speed of interactions between your CRM On Demand users and the CRM data itself.

SocialCRM++ is built as a cloud-ready plug-in to CRM On-Demand, it allows you to seamlessly connect to broad set of data without losing any confidential information.

SocialCRM++ is a SaaS based Web 2.0 On Demand solution for Oracle CRM On Demand implementations. This changes the face of traditional, transactional CRM and makes it an information sharing platform, which is fun to use and at the same time improving productivity. Your CRM users can follow each other / share public / private messages / respond to others / form groups and interact / follow important CRM records / share URLs / Files and more. If you are having a hybrid model of deployment, you can use SocialCRM++ to collaborate between your CRM Users and Non-CRM Users too!

To summarize, SocialCRM++  incorporates all the basic features of a social app including secure interfaces to follow people, post status updates, respond, share, create or manage groups, events, post files and lots more; all with a CRM focus. So, you will be able to target all your social messages around CRM records, documents or even general topics, as per your requirement. CRMIT’s SocialCRM++ is available in multiple deployment models : It can be hosted within your premises, or in a private / public cloud.

To get a glimpse of how SocialCRM++ works, view this YouTube video:

Thursday Feb 02, 2012

Cloud CRM and Data Privacy: no longer an oxymoron?

In several industries (Financial Services, Public Sector, Healthcare,...) and in many countries, Data Privacy related regulations or fears have created resistance and obstacles to promote SaaS CRM solutions.

If you are facing such a situation, consider PerspecSys, an Oracle ISV which offers the ultimate response to Data Privacy issues!

Data Residency and Control in the Cloud

The PerspecSys PRS Server is a cloud data control gateway solution that gives businesses critical privacy, residency and security capabilities when using cloud applications. Any sensitive information that leaves a company’s environment and enters the cloud can be tokenized or encrypted, ensuring that data remains undecipherable while they are utilizing an application’s functionality. Oracle has partnered with PerspecSys to bring these capabilities to Oracle On Demand CRM.


Enable the Adoption of Oracle CRM On Demand as a Global Standard for Your Enterprise

By controlling and protecting sensitive corporate data within various geographies, PerspecSys’ solutions eliminate any potential data residency and regulatory barriers to deploying Oracle CRM On Demand across multiple jurisdictions within the enterprise. Enterprises can confidently deploy Oracle CRM On Demand globally while maintaining critical functionality and data residency in each jurisdiction. Learn more by visiting



« April 2017