Webcast: 'Thanks for Tweeting, Now Please Hold Indefinitely'... How Social and Customer Service can be BFF!
By Richard Lefebvre-Oracle on Aug 04, 2014
are turning to social channels with their service issues. So it's good news
that Social Media and Customer Service are fast becoming best friends. It's
this relationship that helps your service agents catch issues early on and ensures
customers can resolve queries through the channel of their choice.
Our webcast, 'Thanks for Tweeting, Now Please Hold Indefinitely', offers three short episodes:
- On getting started with Social Customer Service
- Practical implementation ideas
- Maturing into a socially enabled enterprise
- And all have sound advice from Ovum and Oracle experts about how to use social media as a customer support channel