Webcast: 'Thanks for Tweeting, Now Please Hold Indefinitely'... How Social and Customer Service can be BFF!

Increasingly customers are turning to social channels with their service issues. So it's good news that Social Media and Customer Service are fast becoming best friends. It's this relationship that helps your service agents catch issues early on and ensures customers can resolve queries through the channel of their choice.

Our webcast, 'Thanks for Tweeting, Now Please Hold Indefinitely', offers three short episodes:

  • On getting started with Social Customer Service
  • Practical implementation ideas
  • Maturing into a socially enabled enterprise
  • And all have sound advice from Ovum and Oracle experts about how to use social media as a customer support channel
To join the webcast click here
Comments:

Do you have a general webpage containing more of your webinars?

Posted by Mark on August 04, 2014 at 02:19 PM BST #

Thank you for your question! Please visit: http://www.oracle.com/partners/en/products/applications/product-direct-training/secure/index.html to have more Oracle applications webinars for partners' training.

Posted by guest on August 04, 2014 at 02:45 PM BST #

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