Use Social Media to Get Ahead of Customer Service Issues with Oracle Service and Oracle SRM
By Richard Lefebvre-Oracle on Sep 04, 2013
Delighting customers means being able to help them anywhere, including via #social media. Are you using social media to solve Customer Service issues?
In this 3' video, we show you how the Oracle Service and SRM solutions help adressing the threat of customers raising their Customer Service Issues over the Social Medias.