The Right Information to the Right People at the Right Time: Oracle Webcast, March 27th

When your customers have questions, do they get the correct answer quickly – the first time? Can they get the right answer from your website, your agent, or another customer on social media?

Well-executed Knowledge Management can help you get the right information to the right people at the right time, across all channels – making agents more productive, delighting your customers, and keeping costs down.

Join us for a live Webcast on Thursday, 27 March, to discover how Knowledge Management will help you:

  • Increase customer retention with a dramatically improved customer experience
  • Boost productivity by empowering agents with up-to-date collective insights
  • Lower service costs by reducing interaction times
  • Share crucial insights across the enterprise for consistent multichannel service

 

Date: Thursday 27 March 2014

Time: 11:30 AM CST / 12:30 PM EST

Don’t miss this opportunity to see how you can use Knowledge Management to differentiate your brand.

Register Now

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