The Right Information to the Right People at the Right Time: Oracle Webcast, March 27th
By Richard Lefebvre-Oracle on Mar 20, 2014
When your customers have questions, do they get the correct answer quickly – the
first time? Can they get the right answer from your website, your agent, or
another customer on social media?
Well-executed Knowledge Management can help you get the right information to the right people at the right time, across all channels – making agents more productive, delighting your customers, and keeping costs down.
Join us for a live Webcast on Thursday, 27 March, to discover how Knowledge Management will help you:
- Increase customer retention with a dramatically improved customer experience
- Boost productivity by empowering agents with up-to-date collective insights
- Lower service costs by reducing interaction times
- Share crucial insights across the enterprise for consistent multichannel service
Date: Thursday 27 March
Time: 11:30 AM CST / 12:30 PM EST
Don’t miss this opportunity to see how you
can use Knowledge Management to differentiate your brand.