Ovum Whitepaper: 'Total Cost of Ownership of Cloud and Premise-Based Contact Centre Systems'
By Richard Lefebvre-Oracle on Jul 23, 2014
Have you befriended
the Cloud? Or, perhaps you're still a bit skeptical about the benefits it can
Well, this independent report from Ovum takes all the legwork out of the cost assessment for cloud and premise-based contact centre deployments ranging in size from 50 to 750 seats, so that you can examine for yourself:
- The benefits of both cloud and premise-based contact centres
- Five-year cost comparisons for different sized contact centres, allowing you to easily weigh up advantages and restrictions
- Different scenarios for technology investment commitment