Oracle Service Cloud Named Leader in Forrester Customer Service Waves
By Richard Lefebvre-Oracle on Apr 09, 2014
We are thrilled to let you know that Oracle Service Cloud (previously known as "RightNow") was cited as a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014 and The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014 with the top overall ‘Current Offering’ and ‘Strategy’ scores in the mid-market wave.
Oracle Service Cloud is rated a Leader position for our ability to scale, serve and meet the needs across both enterprise and small & medium business customers.
Oracle Service Cloud’s significantly improved position compared to the previous wave, reflecting Oracle's major investment in new development and focus on meeting our customers’ needs.