Oracle RightNow CX Cloud Service Implementation Boot Camp - Reading (UK), Apr 28 to may 09

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.

What will we cover:

Customize the application appearance using workspaces, agent scripting and workflow

Create staff management configurations

Design knowledge workflows and answer management

Create custom data objects and overall system configuration competency

Configure and customize analytics

Work with chat and co-browse

Create and customize customer portal assets

Apr 28 - May 09, 2014 - 09:00 AM – 05:00 PM (This will be a 10 business days (in class) boot camp)

Location: Oracle Office Reading Thames Valley Park, Building 510, Berkshire, Reading,  RG6 1RA United Kingdom

Fees: 2011 GBP (inclusive of taxes)

For more details on the agenda and environment requirements please click here

Participants are required to bring their own laptop. Please see the Workstation Requirements tab for more details.

Registration: register here

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