Oracle Knowledge 8.5.1 is available

We are pleased to announce the availability of Oracle Knowledge 8.5.1 (Enterprise)

Significant improvements in:

  • Language support for expanded global reach
  • Speed and scale for improved customer experience
  • Architected analytics for improved stability and performance at scale
  • Support for Oracle tools/platforms for greater compatibility
  • Prescriptive knowledge delivery capabilities for consistency and efficiency

Key Highlights:

  • Oracle Knowledge integration to Oracle RightNow Cloud Service to provide the leading SaaS service solution with advanced enterprise knowledge
  • Language support for Hebrew and Arabic to enable expanded global reach
  • Additional NLP Investments for improved customer experience
  • Knowledge Centered Support (KCS) enhancements to drive agent engagement
  • Upgraders to enable customer migration and reduce downtime
  • Oracle Engineered Systems: Exalogic, Exadata
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