Oracle Customer Journey Mapping: Experiencing the Experience
By Richard Lefebvre-Oracle on Dec 12, 2013
In this 4' YouTube video, hear from Oracle CX experts, partners and customers on what to expect from Customer Journey Mapping Workshops, and the benefits of participating. Separate viewpoints, including one from Kelvin Brain, Head of Capricorn Ventis Ltd UK Delivery, that highlight the focus of the sessions, their practical value and the insight that can fuel an effective CX strategy.
The Customer Journey Mapping is open to Oracle CX partners accompanying their customers and prospects.