Oracle Announces Latest Release of Oracle Service Cloud, Offering Robust Support for Mobile
By Richard Lefebvre on Jun 06, 2013
New Oracle Service Cloud Mobile Agent App Strengthens Oracle Service Cloud’s Cross-Channel Contact Center Solution
Today one in seven Oracle customer service sessions come from mobile devices, allowing customers to instantly request service whenever and wherever they are and leading to an expectation of an instant response. As a result, roaming service agents need mobile applications to increase their productivity and responsiveness to customers. The latest release of Oracle Service Cloud, which includes Oracle RightNow with Oracle RightNow Mobile Agent App, is designed specifically for the iPad and ensures that in today’s busy, multifaceted world service agents, specialists, and managers can stay connected and productive, even while on-the-go. Better access, both online and offline, puts mobile business users in a prime spot for increased customer resolutions. As a result, this improves customer satisfaction and strengthens relationships.
Read all announcement details here