Managing the Complete Customer Journey - An Harvard Business Review Webinar

Many companies recognize the importance of customer experience and emphasize a few select “customer touchpoints.”

Join HBR for a free webinar on September 17th as co-authors, Alex Rawson, Ewan Duncan, and Conor Jones, share insights about the importance of managing the entire customer experience. See program and register here

Comments:

Are the recordings available of these webinars?

Posted by guest on November 14, 2014 at 07:28 AM GMT #

I think you can access a replay via HBR

Posted by guest on November 14, 2014 at 08:33 AM GMT #

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