Eroski Resolves IT-Incident Issues 75% Faster and Reduces Costs by Centralizing Service for 38,000 Internal Clients with Oracle Service Cloud

"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new, centralized approach, we resolve 21,000 cases a month and do so 75% faster than our initial estimates.” – says Jose Enrique Rey Sanchez, SIEC Customer Service Manager, Eroski

Read the complete success story of Eroski with Oracle Service Cloud here

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