Customer Success Story: Full CX Transformation at Celcom, using the complete Oracle solutions stack
By Richard Lefebvre-Oracle on Mar 20, 2014
Celcom, the fastest growing Telco in Malaysia aims to be the No. 1 by 2015. To achieve this, a major IT transformation was called for with the company starting its journey by asking "What experience do we want to deliver to our customer?"
In this new video, learn how Celcom, the fastest growing Telco in Malaysia, goes under a full
CX transformation leveraging the full
Oracle red stack, including Siebel CRM, Oracle Knowledge and ATG Commerce, with the aim of delivering the experience modern customers expect.