Customer Service: The Right Information to the Right People at the Right Time
By Richard Lefebvre-Oracle on Jan 15, 2013
Your customer service can define the success or failure of your brand – but it’s hard to provide the best customer experiences without the right information.
Join our live Webcast to discover how knowledge management can help turn customer insight into customer satisfaction, and keep your organization one step ahead of the competition.
- Dramatically improving the customer experience
- Increasing productivity in contact and service centers
- Substantially lowering service operating costs
- Turning personal knowledge into corporate knowledge
- Driving significant value from the Web and social channels
Thursday, January 17, 2013
11:00 a.m. PT / 2:00 p.m. ET
Don’t miss this opportunity to discover how you can maximize productivity, increase customer satisfaction, and reduce costs.
Click on the ‘Register Now’ button to secure your place.