Customer Service Gets Social

Customers today demand service the way they want it—through all channels, including social. Social media is a service channel built by customers on their terms.

A key step in executing an effective social media strategy is to start with your vision for #social customer service. Ask yourself and your team a few questions. The journey starts with those simple facts about Customer Service interactions with Social Medias, continues with this 2 pages check list and ends up with the market's best of breed Social and Service solutions delivered exclusively by Oracle.

Comments:

Post a Comment:
  • HTML Syntax: NOT allowed
About


Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
3
5
7
8
11
12
13
15
16
18
19
20
21
23
25
26
27
28
29
30
   
       
Today