Customer Experience: Will Your Company Pass The Toothbrush Test?

Businesses have been trying to master the art and science of customer relationship management (CRM) for years, but how is CX different from CRM? Here’s Bob Hayes’  answer to this question in this Forbes Article
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There is always an art between enterprises and customers relationship management between the two

Posted by Bridge Alison on July 25, 2013 at 11:00 AM BST #

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