Customer experience videos for partners
By Richard Lefebvre-Oracle on Jul 01, 2014
Here are links to interesting videos specially made for our partners who are engaging with Oracle CX solutions:
Steve Hoodmaker, Sr. Director Application Partner Enablement hosts Karl Helfner, Sr. Manager, CX Application Partner Enablement, to discuss how customer experience impacts company revenue, and how partners should apply for success in the CX space.
Karl Helfner, Sr. Manager CX Partner application Enablement hosts Steve Roughan, Senior Manager CX Solutions from Fusion 5 to discuss market insights in customer experience.
Accenture shares how to leverage massive quantities of available data to better understand customers, provide enhanced and personalized service, execute targeted marketing programs, and effectively reward customer loyalty with consistency.
Eventus Solutions Group Senior Director Doug Dostal talks about this shift to cloud CRM suites and the ability of RightNow CX to improve the customer experience while also simultaneously reducing costs.
Infogain, the largest implementer of Oracle Knowledge, talks about integrating Oracle Knowledge with SAP, Sharepoint, and Siebel to create a unified Knowledge system for a high tech customer.
Bryan Hinz, VP Apex IT shares how to position Oracle RightNow CX Service Cloud as an HR Service Delivery solution to Human Resources departments in enterprise and mid-market accounts.
Learn about Intelenex and their commitment to customer satisfaction. Dave Krauthamer, CEO, talks about a recent win where they are helping a customer improve their warranty management and repair process through the integration of RightNow and EBS.
Ben Yerushalmi, Alliance Director for Oracle Marketing Cloud hosts Bryan Hinz, VP of Apex IT to discuss a cross pillar win at a major California university; a model that can be repeated across opportunity and industry – don’t miss it!
Karl Helfner, Sr. Manager CX Partner application Enablement hosts Steve Roughan, Senior Manager CX Solutions from Fusion 5 to discuss how to measure the success of your customer’s knowledgebase.
Hear Tom McFadyen, President of McFadyen Solutions, talk about Oracle Commerce and the solutions they have delivered to meet customer's scalability, transactional and multi-site challenges.
Hear how Hitachi has achieved a forecast accuracy of over 95%, and delivered significant efficiencies to their sales and management organizations by consolidating five CRM systems into one environment powered by Oracle Sales Cloud.