CRMIT Solutions enables Customer Experience (CX) with email integration to Oracle Fusion CRM
By Richard Lefebvre on Apr 23, 2013
CRMIT Solutions, a leading cloud based Customer Experience (CX) solution provider and system integrator today announced the launch of CRM++ Email Workbench version 2, a comprehensive email integration solution to manage, capture, collate, respond and distribute important customer email activity all within the Oracle Fusion CRM system.
This new Email Workbench now leverages the extensibility of Oracle® Fusion CRM framework for delivering effective customer service in addition to its existing integration capability with Oracle® CRM On Demand
CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without having to manually update or append any new information. One of the key features of the new CRM++ Email Workbench is the ability to link prospect and customers emails with your CRM data so you have better information about your interactions with customers. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.
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